Junior Consulting Engineer

Connectivity Solutions (Коннективити Солюшнз)

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 10 д. назад
We are looking for a Junior Consulting Engineer to work 5/2 from 12:00 to 21:00 Almaty time. The role is office-based and involves written communication.Who we are & why we’re hiring:Our company is a leading SaaS provider that enable businesses of all sizes to deliver exceptional customer experiences. Our innovative platform offers a full range of features and capabilities, including intelligent routing, IVR, call recording, analytics, and more.Location: Almaty, KazakhstanIn this role, you’ll:
  • Acquire an in-depth understanding of our product and implement diverse operational strategies to boost client efficiency.
  • Educate clients on new features and integrate technologies into their workflows.
  • Support customers through messaging apps, identify issues, and direct them to the right departments.
  • After gaining a thorough understanding of the product, deliver high-quality web-based demonstrations to prospective clients.
  • Conduct training sessions and online presentations for clients in English, ensuring they understand product features and best practices.
  • Create clear, engaging materials that support and accelerate customer acquisition.
Qualifications:
  • Educational background in a technical field and the skill to study and understand technical materials, such as API documentation.
  • Demonstrated expertise in providing customer assistance and support.
  • English proficiency at B2 level or higher.
Preferred Qualifications:
  • Professional certifications such as CCNA (Cisco Certified Network Associate).
  • Experience working in a fast-paced, international environment.
  • Basic development skills for automating routine tasks.
What We Offer:
  • Competitive salary
  • A nicely-located, new, spacious office
  • Top-notch work equipment
  • Free lunch and healthy snacks every day
  • Professional development
  • No calls, messaging only type of work
  • Possible night shifts after probation, 5/2 17.00 - 02.00 work hours
Who we are & why we’re hiringWe provide an exclusive IT support to an in international CCaaS company with HQ in Singapore, offices in NYC, Philippines, Dubai, Cyprus and more. Now our team is around 150 people and we are growing rapidly and expanding our global footprint.What we offer
  • Competitive compensation and benefits package
  • Top-notch work equipment, i.e. iMac, Mac Pro
  • Free lunch and healthy snacks every day
  • Medical, dental, vision insurance
  • Stylish and cozy offices
  • An international team of talented colleagues
  • Openness to new ways of thinking and contributions to overall success
  • Encouragement of opinions and ideas

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