Technical support engineer

Plumsail

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 20 д. назад
Hi there!At Plumsail, we develop online services that help automate business processes. Over 8,000 companies in 170 countries rely on our products, including Fortune 500 companies, as well as leading educational, government, and non-profit organizations.We're growing and excited to welcome a new Technical Support Engineer to our team!About the jobBecome the champion for our clients' success! As a Support Engineer, you'll be the key to unlocking the full potential of our products for their unique needs. Through an in-depth understanding of their processes, product capabilities, and integrated systems, you'll be the trusted advisor guiding them toward smooth adoption and maximized value.Our primary support channel is email, with phone calls and screen-sharing sessions available for very complex issues.We're looking for
  • Excellent written communication skills in English
  • Passion for helping others and a strong sense of empathy
  • A strong desire to learn and stay up to date on our products
  • Basic proficiency in JavaScript, HTML, CSS, Vue, and jQuery, with a willingness to learn and grow
  • Experience with SharePoint and Microsoft 365 for Business is a plus
Each applicant is required to complete a test task as part of the application process. Upon successful hiring, you will be compensated for the time spent, equivalent to a full working day.Why PlumsailWe're a highly professional remote-first teamWe love responsibility and don't do micro-managementIt won't be boring — your tasks are very different and challengingWe offer compelling benefitsFlexible scheduleBonusesWe allocate an annual stipend to each employee. You will be able to spend your stipend on:Self-education — take online or offline classes, participate in conferences, buy books, etc.Fitness — pay for your gym membership, yoga studio membership, or whatever activity you do to stay in shape. If it's not organized fitness, that's okay, too. You can use your stipend to pay for race registrations or even new outdoor running shoes.Coworking — pay for a coworking space. Just make sure you're using a true coworking space that's meant solely for working, not a club or social space.Medical services — pay for any medical services. As it's said, a sound body makes a sound mind.Health insurance — pay for extra health insurance or if you need an advanced package, compensate a part of it with your bonuses.Wellness — pay for a service or experience that enhances your overall mental well-being. For some people, that might mean a monthly massage. You could also use the stipend to book a service at a spa that is more relaxing to you than a massage,e like a pedicure or facial.We offer remote workers a special bonus for improving their home office.----Описание вакансии (на русском)Привет!Мы — Plumsail, разрабатываем онлайн-сервисы для автоматизации бизнес-процессов. Нашими продуктами пользуются более 8 000 компаний в 170 странах, включая крупные корпорации, ведущие университеты, государственные организации и некоммерческие фонды.Сейчас мы расширяем команду и ищем сотрудника технической поддержки.Что это за роль?Ты станешь человеком, который помогает клиентам разобраться с нашими продуктами и получать от них максимум пользы. Твоя задача — понять, что именно нужно клиентам, показать, как использовать наши решения, и поддерживать их на всех этапах. Основной канал общения — письма, но иногда бывают звонки и демонстрация экрана, чтобы разобраться в сложных ситуациях.Что мы ждём от тебя?Отличный письменный английскийЖелание помогать и умение слушатьГотовность учиться — наши продукты развиваются, важно быть в курсеБазовые знания JavaScript, HTML, CSS, Vue и jQueryОпыт работы с SharePoint и Microsoft 365 будет плюсомМы предлагаем выполнить тестовое задание, и если ты присоединишься к нам, мы компенсируем это время как полноценный рабочий день.Что предлагаем взамен?Удалённую работу и гибкий графикНикакого микроменеджментаИнтересные и разнообразные задачиБонусы и годовой грант, который можно потратить на:обучение — онлайн-курсы, конференции, книгифитнес — абонементы, соревнования, экипировкуковоркинг — если хочется сменить обстановкумедицинские услуги и страховкусервисы для заботы о себе — массажи, спа, отдыхПлюс мы даём отдельный бонус для обустройства домашнего рабочего места.Hi there!We are Plumsail, a team dedicated to developing online services for business process automation.Our products are trusted by over 8,000 companies across 170 countries, including Microsoft, Toyota, Ernst & Young, Volkswagen, and many more.OUR PRODUCTSDocuments – a document generation service. Over 2,000 users create more than 1 million documents every month.Forms – a tool for building web forms and a service for processing form data. This year alone, it's been used 500,000+ times, collecting over 10 million form submissions.HelpDesk – a service for managing customer requests. Our clients handle 100,000+ tickets per month with it — including our own support team!We also have other products that are no longer actively developed but remain fully supported.DEVELOPMENT PROCESSFor a detailed overview, check out: https://plumsail.com/dev-process/WHAT WE OFFER
  • Work on an in-demand product with varied, interesting tasks
  • Remote work with flexible hours — no overtime
  • Assistance setting up your workspace (computer, furniture, etc.)
  • Coverage for courses, conferences, certifications, coworking spaces, health insurance, fitness, and wellness programs — supporting your physical and mental well-being, no matter where you live
  • Official employment with a 100% transparent salary

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