Executive Operations Lead
Roche Посмотреть все вакансии
- Алматы
- Постоянная работа
- Полная занятость
Subordinates: 4Role DescriptionThe Admin Manager / Chief of Staff is a dual-impact role, serving as a strategic partner to the General Manager and a functional leader for the organization’s administrative and business support infrastructure. Reporting to the Finance Manager, the role holder acts as a "bridge-builder" between the Enabling Team and business units, ensuring operational excellence across executive support, office management, and event logistics. As a leader of the Business Support team, they are responsible for optimizing administrative processes, fostering a high-performance service culture, and ensuring that the physical and logistical environment of the office empowers the team to deliver value to patients and stakeholders.Summary of Main Responsibilities:Executive Support & Strategic Coordination
- Act as the primary Executive Assistant to the General Manager, proactively managing complex calendars, domestic/international travel logistics, and migration/visa requirements.
- Handle confidential business and personal tasks for the GM to optimize their leadership capacity.
- Provide high-level administrative partnership to the Enabling Team, ensuring departmental priorities are supported.
- Directly manage and coach a diverse team including Administrative and Business Support Coordinators and the Driver
- Standardize and continuously improve administrative business processes to increase organizational efficiency and simplify complex workflows.
- Distribute tasks among specialists based on their competencies and workload, providing daily mentorship on Roche systems, tools, and methods.
- Supervise Business Support Coordinators to ensure high-quality logistical assistance and event support is provided to all business-driving teams.
- Oversee the full lifecycle of vendor relations and documentation, from tendering and contract preparation to the control of invoices and financial closing.
- Control the organization of international congresses, speaker trainings, and internal events, including stakeholder (KOL) engagement and logistics.
- Ensure all administrative operations are executed with precision, maintaining high ethical standards and safeguarding confidential company information.
- Oversee total office maintenance, including cleaning services, supply procurement (stationery, catering/food), and coordinating technical repairs.
- Manage the corporate car fleet, ensuring compliance, maintenance, and efficient logistics for the organization.
- Optimize the office environment to reflect the company’s culture and ensure a productive workspace for all employees.
- Provide essential support in the planning and execution of major corporate milestones, including Kick-off meetings, Cycle meetings, and internal team events.
- Serve as the lead host and coordinator for visits from Top Management and key external stakeholders, ensuring professional hospitality and seamless logistics.
- University degree in Business Administration, Finance, or a related field.
- 5+ years of experience in administrative management or executive support, preferably within an international environment.
- Proven experience in leading and developing a diverse administrative team.
- Exceptional organizational skills: ability to manage high-level logistics (GM support, travel, events) with high precision.
- Service-oriented mindset: a passion for creating a seamless office environment that supports business-driving teams.
- A proactive drive to simplify complex administrative processes and remove bureaucracy.
- Ability to find solutions for unique problems without a predefined manual.
- Absolute discretion and confidentiality in supporting the General Manager and Finance Manager.
- Strong interpersonal skills: ability to connect and collaborate across all levels of the organization.
- Fluency in English and Russian
- Advanced proficiency in MS Office/Google Workspace and digital tools for process automation.
- Basic understanding of migration laws and visa processes for international travel.