Duty Manager (Rixos Borovoe Hotel)

Burabay Hotel Management (Отель Rixos Borovoe)

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 8 ч. назад
The position requires relocation to Shchuchinsk, Akmola region, Kazakhstan. Housing is provided for relocated candidates.JOB TITLE: Duty ManagerDEPARTMENT: Front OfficeINSPIRED AND SUPPORTED BY: Front Office Manager & Director of Rooms & QualityLOCATION: Rixos Borovoe Hotel – a luxury resort property of Accor family surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).KEY RESPONSIBILITIES & CONTRIBUTION:
  • Manages all hotel operations, ensuring the quality, standards and meeting the expectations of the customers
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other departments
  • Timely and efficient interaction with hotel team in emergency situations
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
  • Implements the customer recognition/service program, communicating and ensuring the process
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
  • Performs all duties at the Front Desk as necessary
  • Provide department orientation and training of the hotel service standards, procedures and programs
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Motivates and provides a work environment which brings out the best in team members
REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:
  • minimum 3 years' work experience in a similar position in an International Hotel chain properties
  • Good working knowledge of MS Excel, Word, PowerPoint and Opera PMS
Excellent reading, writing and oral proficiency in English language (Kazakh & Russian preferably as well)Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builder & motivator & self-starterWell-presented and professionally groomed at all timesBe limitless! Be with us!Become a part of the world-famous brand team!«Rixos» – это сеть из двадцати пяти 5-звездочных, фешенебельных отелей городского и курортного типа, расположенных в десяти странах мира. Сегодня в сети отелей «Rixos» работает более 6 000 человек.Отель «Rixos Borovoe» - это первый курортный пятизвездочный отель в Казахстане,Rixos Borovoe расположен на берегу красивейшего озера Щучье и окружен сосновыми и березовыми лесами Национального Парка. Сочетание гор, хвойного леса и озера создает неповторимую атмосферу для отдыха и наслаждения красотами природы

HeadHunter