Manager of Expat Centre

Astana International Financial Centre Authority

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 8 д. назад
We are looking for a proactive and service‑oriented Manager to join our Expat Centre team. This role is dedicated to providing comprehensive administrative and customer support to foreign nationals in Kazakhstan. You will guide clients through government and non‑government services (including visa and migration services, taxpayer registration), ensure regulatory compliance, and deliver a high standard of service across all touchpoints.Key Responsibilities
  • Provide end‑to‑end administrative and customer support to foreign nationals, facilitating access to visa, migration, taxpayer registration, and related services.
  • Deliver professional consultations on entry, stay, and migration regulations, ensuring compliance with national legislation.
  • Receive, register, and assist clients at the reception in line with established service standards.
  • Coordinate client support throughout service delivery, engaging with competent authorities and service providers.
  • Process and respond to client inquiries (in person, by phone, and in writing) with accurate, consistent, and timely information.
  • Manage official correspondence (letters, emails, phone calls) in accordance with internal procedures.
  • Maintain and update databases, records, and documentation related to client services and applications.
  • Participate in planning, coordinating, and implementing service delivery projects with adherence to applicable laws and regulations.
  • Provide administrative support related to client service operations.
  • Perform other duties as assigned by the Supervisor.
Requirements
  • Bachelor’s degree (International Relations, Translation, Law, etc.). Master’s degree in Finance or Economics preferred.
  • At least 1 year of customer service experience.
  • Knowledge of migration law is an advantage.
  • Strong interpersonal and communication skills; high responsibility and reliability; excellent time management and organizational skills.
  • Kazakh, Russian, and English (fluent) required; Chinese will be an asset.
  • Proficient with Microsoft Office and PowerPoint.
The Astana International Financial Centre (AIFC) is a unique centre on the economic map of the world, combining the best experience and the most modern capabilities of advanced financial centers from New York and London to Dubai, Hong Kong and Singapore.The AIFC’s mission is to contribute to the sustainable economic development of Kazakhstan and the region, by fostering innovation financial solutions and services by establishing an environment that delivers fair and transparent financial and capital markets, in which individuals and institutions act with integrity.The vision of the AIFC is to become the leading international financial centre in Central Asia, the Caucasus, the Eurasia Economic Union, Western China, Mongolia, and Eastern Europe. Our vision is therefore to become a full service centre with advanced settlement and payment systems, have deep and liquid markets, and where legal and regulatory frameworks are adequate to safeguard the integrity of principal-agent relationships and supervisory functions.We are the first in the region to offer businesses a comprehensive legal regime for attracting, implementing and protecting investments based on the most business friendly AIFC Law based on the principles, norms and precedents of the law of England and Wales and/or standards of the world's leading financial centres.Combining the strategic and support functions of the AIFC, the AIFC Authority (AFCA) is responsible for enhancing its services, facilitating opportunities to position its community and further support their growth potential.Join AIFCA, where innovation, diversity, and financial excellence come together. Be a part of our mission to shape the future of finance in Central Asia and Eurasia.Your career growth and contribution are waiting at AIFCA!

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