Support Engineer

SoftwareOne

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 1 мес. назад
Job Description:Why SoftwareOne?SoftwareOne is powered by Swomies!Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens.
The roleSupport Engineercontract type: full time | location: Almaty, Kazakhstan
working model: onsiteWe’re looking for a Support Engineer who enjoys solving problems, working with Microsoft technologies, and helping customers get the best out of their IT. In this role, you’ll provide hands-on technical support, troubleshoot incidents, and work on projects related to cloud and security.What you’ll doSupport customers with Microsoft products like Windows Server, Azure, Office 365, SQL, Active Directory/Azure AD, Identity, and SecurityTroubleshoot and resolve incidents and service requests - with senior engineers available for escalations when neededCommunicate with customers in Russian and/or Kazakh, keeping them updated on progress and solutionsContribute to IT projects that involve Microsoft platforms and cloud technologiesKeep your skills sharp and up to date with the latest Microsoft solutions
What we need to see from youSolid communication skills in Russian/Kazakh and good English for internal collaborationStrong troubleshooting mindset and ability to stay calm under pressureHands-on experience with Microsoft Office Suite and ideally with Windows Server, Azure, SQL ServerPrevious work in a managed services or IT support environment is a plusMotivation, curiosity, and passion for cloud technologiesGood organizational and problem-solving skillsWhy join?You’ll be part of a fast-paced, supportive team that works with a variety of Microsoft technologies. This role gives you the chance to grow your skills deeply in one area or broadly across multiple cloud and infrastructure topics - your choice.Our company benefits vary based on your location, but always include:Global company culture: We defined our 7 core values through our company culture ( ).A mentor who supports your successful start and is at your side with advice and action.President’s Club: Recognition awarded by leadership and your peers.Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.Lifelong education: A variety of training and development opportunities.Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.Job FunctionSoftware & Cloud

SoftwareOne