Operations Manager (WM)

Алматы
Постоянная работа
Полная занятость

20 д. назад

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world-leading customer experience. People across Kazakhstan can order their groceries and have them delivered to their doorstep at lightspeed.We are looking for a strong Operations Manager to lead our end-to-end grocery operations from fulfillment to delivery. The role will also be critical in defining the optimal online grocery store operations organization in Kazakhstan.As a Wolt Market Operations Manager, you have full ownership of operations. You are leading everything related to how operations take place and are responsible for optimizing store layout, improving picking and packing costs, ensuring a great user experience, and providing leadership to our operational team consisting of Operations Team Leads, Store Managers and Grocery Associates. Four key areas you'll always focus on are your operation's safety, quality, customer experience, and productivity.What you'll be doing

Responsible for the end-to-end grocery operation, from fulfillment to delivery.
Focus on the continuous improvement of your operation. Key focus areas include: safety, quality, customer experience, and productivity.
Hiring and leading are one of your main responsibilities, while you maintain a motivated team.
Provide day-to-day leadership and guidance to managers and associates to optimize store operations and guarantee operational excellence.
Drive the creation of staffing plans, schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store managers to meet and exceed the Business Plan. There is always a high focus on productivity.
Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall store/country objectives.
Define the optimal online grocery store operations organization in local teams.
You'll work closely with other teams, such as category and supply chain. In addition, there is a close relationship with global operations.

Our humble expectations

Operations Management experience in a distribution environment. Experience in e-commerce or on-demand fulfillment is a strong plus.
Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills are required.
Experience in leading teams.
Fluency in Russian and English (Kazakh is considered a plus)
Ability to think both strategically and operationally with an eye for detail.
A hands-on, proactive, practical, pragmatic attitude.
Readiness to travel to other cities in Kazakhstan on a regular basis

Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!You will fit into a truly diverse team across 32 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Apply nowBasic informationFirst Name *Last Name *Email *Phone *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt's recruitment privacy statement.Location *Additional informationWolt - Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we're asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don't want to participate, if you only answer some questions, or if you select “I don't want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What's your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

Wolt

Откликнуться