Customer Service Advisor

• Accept shipments from customers in accordance with DHL internal procedures; complete airway bills and other documentation using designated software.
• Perform thorough 100% inspection of all outbound shipments for prohibited or dangerous items; assist customers with packaging according to DHL standards. The employee is personally responsible for the safety and compliance of accepted shipments.
• Handle customer payments using cash register systems; maintain internal financial records.
• Provide complete information and promote DHL services, including additional and online services.
• Accurately inform customers about rates and transit times; actively sell additional services in line with DHL standards.
• Provide customers with initial shipment tracking information.
• Resolve issues professionally, avoiding conflicts.
• Submit internal mail to the debriefer with signature in the registration log.
• Enter data on accepted and released shipments into the system within 15 minutes of the event and verify successful transmission.
• Process problematic shipments promptly.
• Complete all fields of the airway bill for accepted shipments.
• Hand over shipments to the debriefer for dispatch according to truck schedule and service agreement.

• Secondary vocational education
• Conversational English
• Computer literacy
• Clear and professional speech
• Commitment to excellent service quality

• Higher education
• Customer service experience
• Direct sales experience
• Ability to perform financial transactions

DHL