Customer Relation Representative (Order Execution)

• Deal with the customer’s requests and provide feedback on time.
• Develops and maintains relationships with assigned customer accounts
• Prepare proposals to customers of a technical nature based on receipt of RFQ’s
• Ensure that proposals and order handling is fulfilling our customers’ expectations. (Response time/Quality/DIFOT)
• Place orders, receive and provide acknowledgements on time
• Handle claims, minimizing potential negative impact towards our customer while keep our direct cost at a minimum.
• Support the sales teams with sales and pricing history by mastering our BI tools (Business intelligence) or Proposal & Order tracking tool
• Following up with internal function throughout our supply chain to ensure that parts and service are delivered as promised.
• Check the order readiness on time, well in advance and provide an appropriate feedback to the supplier and the customer
• Ensure compliance with Export control regulations when dealing with embargo countries.
• Ensure compliance with Import control regulations.
• Collaborates closely with Product Managers and Service Specialists on technical questions during proposal and order execution.
• Attend problem solving meetings with the customers
• Collaborates with sales department on more technically complex RFQ’s to ensure technical information, products and pricing are appropriate and correct for customers needs
• Provide various intercompany reporting and customer reporting
• Follow-up on Overdue receivables

FLSmidth