We've sent you a reminder to apply for this role. We can't wait to see your application! CloseSave role for laterThank you!You'll be notified when a suitable role becomes available. CloseCreate an alertAbout WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe's fastest-growing companies interest you? If so, then we'd love to chat!As an Onboarding Associate, you'll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success. Your tasks will include managing the partnership during the onboarding process, and ensuring that all necessary data inputs are available in a timely manner. You will also act as a key communicator between our operations team and restaurant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered.What you'll be doingDay-to-day in this role you'll:
Oversee the end-to-end onboarding process for new venues, ensuring timely and accurate platform setup
Review and validate partner information, cross-checking with signed contracts
Create and review partner menus for accuracy and proper structure; coordinate translations if needed
Coordinate photography and ensure 100% image coverage for each partner during onboarding
Set up and distribute Wolt gear, ensuring partners are trained on proper usage
Conduct online and offline training sessions on the Wolt Merchant app and gear
Build strong relationships with partners during their first 30 days post-launch, ensuring engagement and activity
Support technical integrations (API or SFTP) where required
Our humble expectations*
1-2 years of experience in a similar role
Logical problem-solving skills with a bias for action and impact.
Detail-oriented, structured, and with Excellent interpersonal skills
Strong time management and task prioritization skills
Excellent interpersonal and communication skills, adaptable to different audiences
Fluent in Russian, with good Kazakh and intermediate English
Based in Almaty or Astana
What we offer
Independent work in a dynamic, international team
Hybrid work mode: four days in the office, one day remote.
Career growth opportunities both vertically & horizontally
Medical Insurance and strengthened sick leave
Employee Assistance Program - therapy and wellbeing
% Discount on your Wolt orders
Wolt-wide training programs
Team budgets
Fruits and drinks at the office
Next steps*If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then let's get the conversation going!We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.TeamOur visionOur cultureOur peopleWe drive Wolt's growthWe're the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations - we do everything we can to help their businesses thrive.The delivery of (almost) everythingAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.In 2015 we started with delivery of restaurant food. Now we're building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the 'everything' part.Our cultureAt Wolt, you'll learn more, build more, and ship more than in most other companies.You'll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.“There are huge opportunities to build a career in Sales at Wolt, and here it doesn't take ages to get promoted and gain new responsibilities if you do a great job in your role. It's motivating and engaging."- Nicolas, Sales Team LeadTeamWe drive Wolt's growthWe're the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations - we do everything we can to help their businesses thrive.Our visionThe delivery of (almost) everythingAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.In 2015 we started with delivery of restaurant food. Now we're building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the 'everything' part.Our cultureOur cultureAt Wolt, you'll learn more, build more, and ship more than in most other companies.You'll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our people“There are huge opportunities to build a career in Sales at Wolt, and here it doesn't take ages to get promoted and gain new responsibilities if you do a great job in your role. It's motivating and engaging."- Nicolas, Sales Team LeadApply nowBasic informationFirst Name *Last Name *Email *Phone *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt's recruitment privacy statement.Location *Additional informationWolt - Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we're asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don't want to participate, if you only answer some questions, or if you select “I don't want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What's your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.
