Senior Receptionist

• Provide day-to-day guidance and ensure consistency of service and high standards across the reception function.
• Support with the smooth onboarding, induction and basic training of new Reception staff to maintain unified procedures and expectations.
• Support the recruitment process for new Reception staff by assisting with shortlisting and interviews, ensuring applicants experience a positive and professional first point of contact.
• Act as the first point of reference for routine queries, offering clarification on established processes when required.
• Help coordinate the workflow of the Reception desk to ensure tasks are completed efficiently and in line with existing protocols.
• Assist in maintaining alignment of Reception practices by modelling expected standards and reinforcing agreed procedures.
• Support the Deputy Head in ensuring continuity of reception operations, including passing on updates and routine communications.
• Greet and welcome guests/parents/staff as soon as they arrive at the school
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Provide basic consultancy on what school offers

• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following health and safety procedures and controlling access via the reception desk (maintain a logbook, issue visitor badges)
• Make a comprehensive registration of pupils, parents, school staff and contractors through data entry and maintenance of an electronic access register.
• Collect personal data of the above categories in order to issue electronic passes.
• Make up to date adjustments (redundant staff, barred access, etc.) to the electronic access register.
• Submit applications for electronic passes issue.
• Keep track of those present at school.
• Provide weekly extract from the electronic access report on the arrival and departure of pupils, school staff and contractors.
• Collect information about clients’ vehicles in order to form a vehicle access-control register.
• Make up to date adjustments to the electronic vehicle access register.
• Keep in contact with school clients on the relevance of the information they provide to get access to the school (if necessary, but at least every six months).
• On a weekly basis, share obtained information about access control with the representative of the service company.
• Make pupils registration.
• Make time & attendance records for all pupils.
• Complete and submit required documentation or electronic data as requested by school administration.
• Assist the school administrative team during emergency/medical situations
• Perform operations on ISAMS program
• Efficiently manage and prioritise the complex demands of a wide range of duties and responsibilities
• Make translation from English into Russian, and from Russian into English.
• Provide other receptionist services such as filing, photocopying, transcribing and faxing.

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Fluent in English, Russian and Kazakh
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree

• Greet and welcome guests/parents/staff as soon as they arrive at the school
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Provide basic consultancy on what school offers. Close cooperation with Admissions function.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Type of contract: Permanent

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