Regional Quality Leader

• Lead efforts to ensure customer service excellence for assigned customers.
• Manage cost control, quality, and operations-oriented customer communications.
• Network with engineering, fleet management, commercial and program management teams to identify and drive solutions to reliability issues. Prioritize projects and improvements with engineering and ensure solutions are cut-in on future production of locomotives or parts. Monitor and support engineering projects to drive case age goals.
• Manage Service team L1 & L2 Certification Program
• Participate and lead business Six Sigma process.
• Manage internal and customer communication regarding fleet performance, reliability program status, warranty, and issue investigation
• Support maintaining tracking systems (CCD, Reliance and other systems) and develop project and execution plans to meet internal targets for assigned fleets and customers.
• Participate in development and lead the execution of the Services growth strategy for the region.
• Coordinate with engineering to create detailed workscopes with schedules and planned expenditures for modification programs
• Support and liaise with Fleet Program Managers, Project Managers and/or account material leaders for FMI material planning and logistics
• Support coordinating field tests (FTONs) with Fleet Program Managers, engineering, Service Leaders and GLO Program Management team.
• Support execution and plan for reliability programs associated with all assigned locomotive fleets.
• Deliver post-project analysis to determine FMI reliability effectiveness and cost or productivity targets.
• Provide direction and leadership to drive for process improvements across all functions involved in delivery of service and warranty to the customer
• Lead FPM, Technical Trainers, Reliability Coordinator direct reports - educate and drive processes, develop and grow employees through leadership, coaching and delegation.
• Manage Quality Leader direct reports to achieve shop operational quality goals including repeater rates, RX reissue rates, workmanship, workscope compliance and shop-based training.
• Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required.
• Be a champion of all aspects of service quality and technical delivery of projects.
• Take a leadership role in the definition of elements and recommendations supporting the overall best interest of both the customer and the company

• Bachelor's degree from an accredited university or college with at least 5 years of experience in an engineering, manufacturing, or leadership role.
• At least 5 years additional experience in locomotive field services, manufacturing or maintenance position. This role requires extensive locomotive product and technical knowledge from day one.
• Must be able to travel up to 25% of the time across assigned region
• Fluent in English & Russian languages (writing, reading, listening, speaking)
• Proficiency in MS Office applications.
• Must have legal authorization to work in Kazakhstan.

• Business and finance acumen.
• MBA degree.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Successful previous leadership and/or manager roles
• Knowledge of locomotive service and customer operations preferred
• Demonstrated networking ability and influencing skills
• Demonstrated ability to manage multiple priorities and deliver to commitments on time
• Strong oral and written communication skills, able to interface at all team levels - internally and externally
• Strong interpersonal and leadership skills
• Commitment to customer satisfaction
• Sound technical expertise and analytical skills. Six Sigma Greenbelt and Blackbelt certifications a plus.
• Multi-lingual beyond English preferred

Wabtec