Automated Communication Solutions Ltd. is a fast-growing IT company that enhances customer communications through AI technologies. We're actively expanding and strengthening our team. We’re currently looking for a talented Project Manager to join us and gain unique experience working in a dynamic IT environment.Responsibilities:Work on problem-solving to maintain and increase customer loyaltyInternal communication with departments to address client requestsMaintain internal documentation and reports based on client workAssign tasks to account managers and assistants and control their executionOnboard interns for account manager positionsCommunicate with clients: daily online meetings and chat communicationBuild and maintain client loyaltyManage mid-size and large client accountsConduct project analyticsRequirements:Experience in managing people/project teams and conducting client meetingsLanguage proficiency: Russian – C2, English – C1Strong numerical and analytical skillsAbility to manage multiple clientsAnalytical mindset combined with strong soft skillsHigh literacy levelAbility to prioritize and delegate effectivelyExcellent communication and negotiation skillsProblem-solving abilities and building long-term relationshipsResponsibility, punctuality, and teamwork skillsLeadership qualitiesProficient in using computers, office equipment, and quick to learn new task management systems and messengersWhat we offer:The opportunity to work in a fast-growing IT companyCareer development to Team Lead level with the ability to manage complex projects and participate in strategic planningOfficial employmentComfortable office in the upper part of Almaty near the Terrenkur trail, with flexible working hours (9:00–18:00 / 10:00–19:00)The company has developed and tested a ready-made solution for omnichannel virtual contact centers, consisting of several blocks, including:✅CRM✅ATC✅No-code business process designers✅ voice and text robots indistinguishable from living people and machine learning algorithms.We divide virtual contact centers into 3 types:1. Telemarketing (customer acquisition)2. Retention (customer retention and return, LTV increase)3. Customer support (incoming line: voice and text)At the moment, we have selected 4 industries in which we already have large customers - leaders in their industry:1. Retail lending: MFIs, PDL, Retail lending by banks;2. Retail & ecommerce: food, clothing, electronics and household appliances, new buildings, car dealerships;3. Igaming (gambling): sportsbook, casino, lottery companies;4. Medicine: private and public clinics;The main regions where we work:1. CIS;2. LatAm;3. Asia;4. Europe + Australia + Canada;5. Turkey;- the main volumes are for the countries listed above, but we are able to work with almost all languages and are aiming to expand the list.We currently have technologies (platforms) in our hands, in which we have invested large budgets. Technologically, we are significantly ahead of similar platforms.We have a USP in the form of industry expertise and adaptation of the platform to the industries we are interested in - we are unique in some way.The solution is very effectiveThere is a whole queue of pilot clients.Our team has more than 500 people (including the necessary employees - native speakers from other countries).We are aimed at active growth and expansion in the industries we have taken on. The market allows us to grow thousands of times.At the moment, we are actively forming a team and forming work regulations. Many interesting positions are emerging.