Partner Operations Supervisor

Glovo

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 27 д. назад
Join us and become a key member of Glovo's KZ Operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.As a Partner Operations Supervisor, your mission is to support and execute the day-to-day operational processes that ensure our Partners perform at their best. You will work closely with the Head of Operations and other cross-functional teams to improve the operational KPIs of restaurants and stores on the platform. Your work will directly contribute to enhancing partner satisfaction, customer experience, and courier efficiencyTHE JOURNEY
  • Monitor & Support Performance: Track key partner metrics (e.g., prep times, cancellations, waiting time) and proactively assist underperforming partners with hands-on support and guidance.
  • Daily Execution & Troubleshooting: Act as the go-to person for partners facing daily operational challenges—connectivity, order handling, Glovo app/tool usage—and provide fast, effective solutions.
  • Partner Training & Enablement: Deliver onboarding sessions and refresher trainings to partners, ensuring they are confident in using Glovo tools and following best practices.
  • Feedback Collection: Serve as the first line of contact for partners, gathering feedback and identifying recurring issues to share with the Head of Operations and relevant teams.
  • Support Strategic Projects: Assist in the local execution of pilot projects and process improvements rolled out by the Head of Operations or other teams.
  • Partner Communication: Ensure smooth and consistent communication with partners, especially around changes in process, promotions, or key operational updates.
WHAT YOU WILL BRING TO THE RIDE
  • Experience: 1+ year in customer service, operations, account management, or field support—ideally in a tech company, startup, or logistics/retail environment.
  • Execution-Oriented: You thrive on completing tasks, solving problems, and following through with partners.
  • Detail-Focused: You pay close attention to details and ensure accuracy in performance tracking and partner communications.
  • Strong Communicator: You can clearly explain processes, tools, and expectations to different stakeholders (in person, over the phone, or via email).
  • Organized: You manage your workload efficiently, juggle multiple priorities, and stay on top of follow-ups.
  • Tech-Savvy: Confident using mobile apps, dashboards, Excel/Sheets, and eager to learn internal Glovo tools.
  • Team Player: You collaborate closely with your team, escalate issues when needed, and contribute to a positive team culture.
  • Languages: Proficient in Kazakh and Russian languages; at least intermediate in English.
We believe driven talent deserves:
  • An enticing equity plan that lets you own a piece of the action.
  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credit to satisfy your cravings!
  • ️ Extra time off, the freedom to work from home a day a week, and the opportunity to work from anywhere for up to three weeks a year!
  • Enhanced paternity leave and nursery benefits.
  • Online therapy and wellbeing benefits to ensure your mental well-being.
ABOUT GLOVO:We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

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