Order desk specialist, Central Asia
- Алматы
- Постоянная работа
- Полная занятость
- Provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints;
- Be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution;
- Provide timely responses to customer inquiries by telephone and/or email like product availability, prices, delivery times, and the status of orders, so that enquiries are dealt with promptly and accurately
- Process customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts in system i-scala.
- Fulfill all the screening activities for new customers and suppliers according to Sandvik guidelines.
- Coordinate and track sales leads, monitor the progress of sales activities, and provide regular updates to the sales and service team. Coordinating communication between the dealers and global stakeholders
- Actively monitoring of customer and supplier orders, process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
- Draft more complex sales or contract documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. check of correctness of the documentation signed by the Parties when placing orders.
- Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, international customs to confirm the status of orders and resolve customer complaints.
- troubleshoots and resolves customer complaints.
- asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.
- Maintaining an archive of documentation related to the employee's work, including: contracts for the supply of goods, specifications, additional agreements, commercial offers and other documents;
- Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems;
The role is based Almaty (Hybrid, no remote job available)To be successful in this role, you will be service minded, possess strong communication skills and can work independently as well as in a team. English will be a natural working language and other local languages would be an asset. Knowledge of SAP, iScala and Salesforce is competitive advantageSandvik Mining and Rock Solutions KazakhstanSANDVIK – глобальная высокотехнологичная инженерная группа, предлагающая решения, повышающие производительность, рентабельность и устойчивое развитие для производственной, горнодобывающей и инфраструктурной отраслей.В группе работает около 40 000 сотрудников, продажи осуществляются в более чем 150 странах, а доход от продолжающейся деятельности составил около 112 миллиардов шведских крон по результатам за 2022 год.SANDVIK состоит из трех бизнес-подразделений:
- Sandvik Mining and Rock Solutions
- Sandvik Rock Processing Solutions
- Sandvik Manufacturing и Machining Solutions
- Ориентация на клиента – мы постоянно стремимся превзойти ожидания наших клиентов и дать им возможность достичь превосходных результатов в бизнесе
- Инновации – мы строим планы на будущее, создавая новаторские решения в нашей деятельности
- Честная игра – мы ведем бизнес надежно и стабильно
- Стремление к победе – мы стремимся сделать свою компанию лидером
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