VoIP / Communications Integration Engineer

QIC

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 4 д. назад
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.About the positionWe’re looking for a Communications Integration Engineer to join us on a full-time, 6-month project. In this role, you will design, implement, and support the company’s client communications ecosystem, ensuring the reliable operation and seamless integration of telephony, messaging, SMS, and email channels with CRM Creatio and other business systems to enable stable and scalable customer communication.Responsibilities
  • Audit of current communication channels and establishment of the target architecture
  • Full cycle of communications solution implementation
  • Integration with business systems
  • Monitoring of communication quality (QoS), analytics on message and email delivery
  • Optimization of telecommunication service costs
  • Scaling the infrastructure to support business growth
  • Sourcing, testing, selection, and management of provider relationships (VoIP, WhatsApp API, SMS, Email)
  • Deployment and support of solutions (on-premise or cloud with local requirements)
  • Ensuring data security and compliance
Requirements
  • Deep technical knowledge: Strong understanding of VoIP technologies (SIP, RTP), APIs (REST, Webhooks), networking concepts, and databases
  • Integration experience: Proven ability to connect and orchestrate multiple systems using APIs, middleware, and integration layers
  • CRM knowledge: Hands-on experience with CRM platforms, preferably Creatio / BPMsoft, including integrations with external systems
  • CPaaS expertise: Experience with CPaaS platforms such as Infobip, Webitel, MoEngage, or similar solutions, as well as on-premise systems like Asterisk
  • Project management skills: Ability to manage projects end-to-end, from concept and design to implementation, including timelines and budgeting
We offer
  • 6 month Service Agreement contract with QIC
  • We are diverse – our digital nomads work remotely from 25 different countries
  • Payment in US dollars monthly to your bank account using SWIFT
  • Full-time remote, work schedule: 5 days per week
  • Vacation policy: Qatar Holiday Calendar, 10 sick days, paid days off
  • Benefits: language courses on Preply, therapy on Yasno platform, running club, consultations with a Tax Advisor.
Great Place To Work 2024 Middle East Certification™We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.Mission QIC digital hub: To Digitize QIC group to bring its products to the attention of Millions
Our vision is to make QIC group become first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the qd app (Qatar Digital), we empower customers to manage their needs anytime and anywhere.First What, then Who, then How! QIC digital hub has been a remote-first organization, unlocking the power of global talent. Our exceptional team consists of over 120 talented team members from 18+ multiple countries, bringing diverse perspectives and expertise to QIC organization.Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Vivid.Money and other leading tech companies.What makes us special? * We encourage employee decision-making
  • We promote cross-functional teamwork
  • We foster open and respectful communication
  • We hire only highly effective A-talents
  • We embrace standardization to improve efficiency, Kaizen
Corporate Culture – Valued Behaviors: Innovation, Intelligence, Energy, Teamwork, Integrity.What does QIC digital hub offer to employees?Terms:
  • Long-term service agreement contract with QIC
  • We are diverse — our digital nomads work remotely from 18 different countries
  • Payment in US dollars monthly to your bank account using SWIFT
  • Full-time remote, work schedule: 5 days per week, Sunday to Thursday
  • Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick-day-offs
  • Performance reviews are conducted twice a year, with the possibility of a raise in March and September
  • Probation period – 3 months
  • Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
Benefits & Perks
  • Group and Individual English language classes
  • Corporate 70% discount in Yasno – mental health
  • Reimbursement for conferences, training, and purchase of necessary tools
  • Consultation on tax policies with a manager
  • QIC Running club on Strava with personal coach
  • Corporate discount in Privilege Program, including Qatar Airways
More information here – https://www.qic.digital/

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