Spare Parts Coordinator / Office in Atyrau

• Coordination and organisation of spare parts offers and orders within a market suitable time period, ensuring customer’s satisfaction.
• Supporting the sales department in regards to spare parts
• Responsibility for the Atyrau based spare part stock and dispatch area
• Correspondence with European Factories
• Write-off of inventory items used in warranty and service work
• Handling of enquiries.
• Technical clarification in regards to spare parts and/or recommended spare parts lists and offers
• Forwarding of service information
• Preparation of quotations and spare parts proposals.
• Pro-active offering of modification kits and exchange programs
• Follow-up for quotations and evaluation of reasons for not received orders
• Booking and invoicing of spare parts (in 1С), service and warranty orders and follow up
• Requesting despatch information from customers.
• Despatch of orders in collaboration with European colleagues
• Forwarding of shipping documents to customers.
• Checking of sales invoices.
• Monitoring of debtors accounts and active collection of outstanding invoices with accounts department
• Arranging and despatching of quality certificates.
• Processing of complaints regarding spare parts orders
• Journal duty (availability as agreed)
• Turnover statistics
• Preparation of proposals for stock keeping

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