Customer Relations Representative, Central AsiaAt FLS, service is at the heart of everything we do.We are looking for a Customer Relations Representative (CRR) to act as the vital link between our strategic customers and our internal operations. This is a mission-critical role where you’ll translate customer demand, insights, and feedback into actionable operational plans ensuring seamless coordination, supply reliability, and service excellence.This is not a sales-target-driven role. This is about operational alignment, customer partnership, and execution excellence.About the RoleAs a CRR, you will serve as the primary point of contact between FLS and designated customers, ensuring expectations are clearly understood, internally aligned, and consistently delivered.You will operate at a tactical level, coordinating across Sales, Demand Planning, Manufacturing, Repairs, Field Services, and Supply Chain to ensure customer requirements are translated into measurable performance outcomes.You will act as the “glue” between customer expectations and internal operations.Your responsibilitiesBuild and maintain strong, trust-based relationships with key customersProvide pre- and post-sale customer support via phone, email, chat, and site visitsCoordinate order management, resolve delivery issues, and manage claimsFollow up on service contracts and ensure SLA adherenceImprove forecast accuracy by analyzing demand trends, stock levels, and parts consumptionAlign contractual agreements (FPA’s, Consignment, Stocking Agreements) with operational planningMonitor daily KPIs and SLAs to ensure high service reliabilityIdentify service gaps and drive continuous improvement initiativesKeep CRM updated and collaborate across stakeholdersAct as a go-to resource for colleagues needing guidancePromote a strong culture of personal and team safetyRequired skillsBachelor’s degree in Engineering, Supply Chain, or related field2+ years’ experience in a B2B operational, customer support, or supply chain roleExperience in mining, heavy industry, or industrial environments preferredStrong analytical thinking and forecasting capabilityExcellent communication and stakeholder management skillsComfortable working cross-functionally in a structured environmentFluent EnglishWhy Join FLS?Work with an industry leader with a strong installed base and long-term customer partnershipsBe part of a team that drives operational excellence and service reliabilityContribute to sustainable growth and continuous improvementJoin a collaborative, high-performance environment where service truly mattersAs an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit
