QA Analyst

• Leading daily defect triage: consolidate defects from various teams, validate reproducibility, classify severity/priority, and assign to the right owners.
• Performing a preliminary defect assessment to confirm whether an issue is a real defect or a configuration, data/environment issue, and identify the impacted flows, systems, and customers.
• Maintaining and continuously improving the defective lifecycle workflow, SLAs, and reporting ( reopening, leakage to UAT/production).
• Understanding business processes and customer journeys end‑to‑end (from lead to activation to billing to care) and ensure defects are analyzed with business impact in mind.
• Mapping requirements and user journeys to test conditions and coverage, ensuring that defects are always linked back to requirements/user stories and acceptance criteria.
• Collaborating with business analysts, product owners, architects, developers, and other QA teams to clarify expected behavior and support quick defect resolution.
• Supporting and sometimes driving test planning for specific streams (e.g., B2B order orchestration, B2C self‑care app), including test scope definition and entry/exit criteria.

• Experience in software testing / QA for 5+ years (including experience in telecom products and services (mobile, fixed, convergent offers, bundles, self-care applications, CRM/BSS, order management) for at least 3 years).
• Experience with Netcracker.
• Solid exposure to both B2C (consumer mobile, prepaid/postpaid, add‑ons, digital channels) and B2B (enterprise connectivity, managed services, SLAs, account hierarchy).
• Experience working in large transformation or migration programs (e.g., new BSS/OSS stack, CRM replacement, channel modernization) with multiple vendors and cross‑functional teams.
• Good understanding of telco product catalogue concepts (plans, add-ons, discounts, bundles), rating logic, billing cycles, and invoicing processes.
• Familiarity with order capture and order management flows (online, mobile application, retail, call centre), including provisioning, activation, and number portability.
• Experience validating integrations between CRM/BSS, mediation systems, billing platforms, payment gateways, and digital channels.
• Ability to read, analyze, and challenge business requirements and solution designs from a telecom perspective (e.g., channel consistency, multi-SIM scenarios, corporate hierarchy structures, approval of workflows).
• Level of English – Upper-Intermediate and above.

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn an additional up to 1,000 USD per month by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

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