Kindly noted that we are accepting applications strictly via email at hr@stealthmodethree.com and hr@imprintnow.comRole OverviewCustomer Service Representatives (CSRs) are responsible for handling incoming calls, chats, and emails, while also managing backend operational tasks to ensure a smooth and efficient customer experience.This role requires strong communication skills, multitasking ability, and adaptability to a fast-paced, continuously operating environment.Work Schedule:
6 working days per week
1 rest day (Saturday or Sunday, CDT)
Company operates 24/7
9-hours shift (including 1hour break)
Schedule may vary based on operational needs
Key Responsibilities:
Provide exceptional customer service via incoming calls, chats, and emails
Resolve customer inquiries and issues promptly and professionally
Manage backend tasks related to:
Order processing
Returns
Customer account management
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure timely resolution of customer concerns
Uphold company policies and procedures while delivering high-quality service
Requirements
Proven customer support experience or experience in a similar role
Excellent communication skills (written and verbal)
Ability to multitask and prioritize in a fast-paced environment
Proficient computer skills and familiarity with CRM systems
Flexibility to adapt to changing schedules and operational needs
Strong commitment to providing outstanding customer service
Employment Conditions & Important Notes
This is a remote position
Operates on a no-work-no-pay basis
No statutory benefits (such as HMOs) are provided
Employees must provide their own Work From Home equipment, including:
