ob Responsibilities:Supervise daily Front Office operations to ensure high-quality service and smooth workflow.Support, guide, and motivate the Front Office team during shifts.Handle complex guest situations and resolve issues promptly and professionally.Oversee the check-in/check-out process and ensure accuracy in guest reservations and billing.Monitor adherence to company policies, brand standards, and service procedures.Conduct on-the-job training for new employees and support ongoing development of the team.Ensure proper handling of payments: cash, debit, and credit card transactions.Maintain communication with other hotel departments for seamless guest experience.Prepare and review shift reports and operational documentation.Report accidents, incidents, and unsafe conditions to management.Requirements:Education & Experience:Minimum of 2 years of experience in Front Office or Guest Services, including supervisory experience.Skills:Strong leadership and team management skills.Excellent communication and customer service abilities.Conflict resolution and problem-solving skills.Strong attention to detail and ability to multitask.Proficiency in Russian and English; knowledge of Chinese is an advantage.Confident PC skills (Opera/Property Management Systems preferred).Professional appearance and adherence to grooming standards.We Offer:Career growth and development in an international Marriott International hotel.Access to global training programs and professional development resources.Complimentary meals during shifts and uniform provided.Company-provided transportation for employees.Marriott Bonvoy associate discounts worldwide.Supportive, diverse, and professional work environment.At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.Sheraton Astana Hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.It is time to explore the capital of Kazakhstan from its core, Sheraton Astana Hotel, a contemporary destination located in the heart of Astana within walking distance of state offices, business premises & leisure facilities. We offer 291 thoughtfully appointed rooms, suites and serviced apartments with stunning views of the city and flawless atmosphere. Settle in for a meal or enjoy a cocktail at one of our dining outlets. Visit Baiterek tower or Khan-Shatyr with an effortless stroll across Nurly Zhol Boulevard. Our hotel has the largest SPA in the city and takes advantage of over 800 square meters of meeting space of the hotel, including a gorgeous Ballroom and five meeting rooms for the best gathering experience. Delicious options of restaurants are at your service: flagship meat restaurant SALTER’S and wonderful all day dining restaurant Emiliya.
