Front Office Manager\Assistant of FO Manager

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other departments.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Full responsibility for the database of hotel (emails, phones, addresses) and timely registration of all foreign citizens in the E-qonaq.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance, training, and direction to subordinates, including setting performance standards and monitoring performance.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent re-occurrence.
• Performs all duties at the Front Desk as necessary

• Highly motivated, self-motivated and energetic professional with the hospitality background and proactive approach.
• Excellent communication and leadership skills.
• At least 1 year work experience in a similar position in an International Hotel chain property.
• Proficiency in English (advanced), Russian (advanced), and preferably in Kazakh.
• Opera knowledge.

HeadHunter