Reservations Agent

Hilton

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 6 д. назад
Reservation Agents make guests' stay unforgettable, so they return to our property again. They greet and register guests and provides prompt and courteous service, resolves guest challenges throughout their stay in our hotel, upgrades guests, as required. Reservation Agents promote hotel services, amenities and upsells products to the guests.What does RESERVATION AGENT do in Hotel?
  • Leading the reservation processes
  • Answering external and internal calls and directing them appropriately
  • Responding to all guest requests in an accurate and timely manner
  • Knowing the type of rooms available as well as their location and layout
  • Preparing group resume, necessary reports
  • Checking and answering emails
What is REQUIRED for this position?
  • Previous experience in Front Office or Reservation in hotels
  • Fluent level of written and spoken English, Kazakh, and Russian
  • Experienced user of Opera
  • Excellent communication and professional telephone manners
  • Accurate, punctual, responsible
  • Be a good team player
What we OFFER as a company?Work in an international hotel brand according to global standardsSocial benefits, official employment, and job securityFriendly and supportive team environmentCareer growth opportunities and access to Hilton training programsParticipation in the unique GoHilton team member program with special rates for stays and services at Hilton hotels worldwide!What else is IMPORTANT to us?Your desire and desire for self-development and the development of other people in the hotel business will consist of the main selection participants!We will be glad to meet you!What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Hilton Astana - first managed Hilton hotels brand in Kazakhstan. Operating under the owning LLP "Шаңырақ Platinum".Our Vision, Mission and Values guide our company and our Team Members in everything we do.OUR VISION“To fill the earth with the light and warmth of hospitality – by delivering exceptional experiences – every hotel, every guest, every time.”OUR MISSION“To be the most hospitable company in the world – by creating heartfelt experiences for our guests, meaningful opportunities for our Team Members, high value for our owners and a positive impact for our communities.”Why should you apply for our vacancies?
  • We are worldwide hotel international company
  • We provide clear and understandable career growing
  • We have our own Talent developing program
  • We provide non stop training developing programs internal trainings, e-learning etc.
  • We are trust and care about our personal
If you are ready to grow up with Hilton Astana, if you are looking for new opportunities - WELCOME TO HILTON ASTANA !P.S.We are committed to offer the same high level of hospitality to our Team Members as they offer it to our guests.We strive to create a welcoming and positive environment where everyone is heard, valued and respected. It’s also essential that we provide nurturing and collaborative workplaces, with countless opportunities for our Team Members to thrive and achieve both personal and professional goals.Our Team Members are the heart of our success. They define the word “hospitality” for millions of people every year and deeply deserve of receiving our hospitality in return.

HeadHunter