Junior Customer Success Manager (EU) MaestroAbout the CompanyMaestro is a marketing automation platform designed for mid-size and enterprise businesses that want to build meaningful, data-driven communication with their customers.The platform helps companies automate and personalize customer interactions across email, SMS, loyalty programs, and website experiences — all within a single ecosystem. Maestro is used by marketing teams that work with real scale and complexity, where automation, data, and smart segmentation truly matter.Maestro works primarily with European-based, Russian-speaking clients operating in different industries and markets. As a result, the Customer Success team works in the European time zone and plays a critical role in helping clients turn a powerful but complex product into real business results.The company invests heavily in internal education, structured onboarding, and long-term development of its Customer Success team. This makes it a strong environment for professionals who want to grow deep expertise in marketing automation, client consulting, and SaaS products.Your RoleAs a Junior Customer Success Manager, you’ll work closely with clients after they sign with Maestro. Your mission is to help them successfully implement the platform, understand its capabilities, and get real business value from it.This role sits at the intersection of customer communication, marketing logic, and basic technical understanding. You don’t need deep prior experience in marketing automation — we’ll teach you. What matters most is curiosity, energy, and the ability to learn fast.Key ResponsibilitiesCustomer Onboarding & SetupAdvise customers on the initial setup of the productConfigure and launch automatic campaigns in the product according to customer requirementsOrganize the implementation of projects in accordance with the work planGoal Achievement & OptimizationIdentify customer needs and key performance indicators to be improvedHelp clients achieve their goals by tracking dynamics of key indicatorsProvide recommendations on optimal product usage to achieve the best resultsAnalyze customer product usage and suggest new mechanics or approachesTechnical Support & ConsultingAdvise clients on the technical aspects of the productFormulate tasks for developers when detecting issues or incidentsMonitor progress of technical tasks and bug fixesConduct training on platform capabilities for client employeesProduct Development & FeedbackConduct customer surveys about needed improvements or functionality expansionFormulate feature requests and enhancement tasks for developersMonitor implementation progress of product improvementsDocument success stories with clients achieving outstanding resultsProcess Improvement & Knowledge SharingSystematize and communicate best practices to other CSMs monthlyAnalyze CSM work processes and suggest optimization opportunities monthlyProvide training for junior customer service managers and support specialistsAccount ManagementMonitor project profitability for the companyTrack customer satisfaction and engagement levelsEnsure consistent delivery of value throughout customer lifecycleAdditional DutiesPerform all other duties assigned by the Employer.What We’re Looking ForMust-haveFluent Russian (clients & internal training materials are in Russian)Able to work according to EU time zoneStrong communication and relationship-building skillsHigh learning ability and genuine interest in technology & marketing: for example, you should have at least some basic understanding about marketing fundamentals (funnels, conversions, segmentation), and some IT-related knowledge would be beneficial (i.e., how APIs work, etc,).Comfortable working with data, metrics, and dashboardsBasic Technical & AI AcumenBeing able to navigate across different AI tools and utilize them in order to increase efficiency: ChatGPT, Claude, etcUnderstands how integrations work (API basics, data mapping, event-based triggers)AnalyticsComfortable working with segmentation logic, flows, and website personalization toolsAble to evaluate campaign performance using key metrics (conversion rate, uplift, retention) and consult with AIUses analytics to inform CRM strategy and client recommendationsConfident in using AI to identify trends and provide data-backed insightsBusiness AcumenProactively evaluates client metrics and suggests growth opportunities and strategic next stepsComfortable engaging with decision-makers: presenting insights, handling objections, and negotiating scopeBuilds strong, trust-based relationships with stakeholders across different roles, that lead to upsellNice-to-haveEnglish at conversational or higher levelExperience in customer support, account management, consulting, or marketingFamiliarity with CRM, marketing tools, or automation platformsExperience using AI tools (ChatGPT, Claude, etc.) for analysis and efficiencyWhy Join MaestroReal impact from day one. Customer Success Managers at Maestro work directly with clients and influence real business results, not just internal metrics.Strong learning environment. Maestro offers structured onboarding and extensive internal training materials, allowing junior specialists to grow deep expertise in marketing automation and customer success.Long-term career and financial growth. The role offers a transparent growth model tied to the client portfolio you manage. As your expertise and impact grow, so does your compensation.International, remote-first team. Work with clients and teammates across Europe in a distributed, product-driven environment.Сomplex and interesting product. Maestro is a powerful platform with multiple tools and use cases — ideal for people who enjoy learning, problem-solving, and building expertise in SaaS and marketing technology.Hiring ProcessFill in the application form - attach your CV;Have a Zoom interview with Hire5 Recruiter;Short logic-based task (during the interview). A brief task completed live during the interview to understand how you approach problems and structure your thinking;Technical & case interview with the Maestro team, focused on real-life customer scenarios;Final meeting with the team to align expectations and get to know each other better;Get hired!Application deadline: February 13, 2026Hire5 (former Grintern) - a California-based company helping global talents enhance their careers in US startups. Hire5 is a team of enthusiastic people who provide young aspiring talents around the world with remote opportunities to enhance their careers in the startups of Silicon Valley and other US-based companies.We connect with high-potential US startups that need help and are ready to take junior, middle, or senior-level global remote talents to join their team. We deliver a fast, client-centric, cost-effective, and risk-free hiring process, and thus, we organize those win-win situations.
