We are looking for a Planner responsible for the optimal allocation of technical resources according to mission requirements. The role focuses on maximizing customer satisfaction, optimizing costs, and ensuring SLA compliance.Key Responsibilities:Resource Management:Allocate technical resources based on expertise, duration, and intervention requirementsPrepare and manage schedules for technical teamsEnsure compliance with internal procedures and operating standardsMonitor resource allocation (internal, subcontractors, temporary staff)Maintain accurate data entry in planning systemsMonitor mission workload and contribute to contract P&L complianceClient Satisfaction:Act as the primary point of contact for internal and external applicantsHandle complaints and escalate when necessaryCoordinate with relevant internal departmentsPrioritize tasks according to contractual service guaranteesSchedule appointments via phone and emailConfirm planning with technicians, requesters, and end customersLogistics Coordination:Analyze shipping requirements (delivery, courier, standard shipping)Manage equipment removal through management toolsQHSE Compliance:Follow Quality, Safety, Environment, and Sustainable Development proceduresReport QHSE issues to managementSuggest process improvementsRequired Skills:Strong planning and organizational skillsGood analytical and problem-solving abilitiesExcellent verbal and written communication skillsAbility to manage time effectively and meet deadlinesAdaptability to changing prioritiesProficiency in planning tools and systemsGood level of French (mandatory)English preferred
