Responsibilities:Collect and analyze all production line after sales claim data, find the product quality problem, and feedback to headquarter to improve itTo be the interface of after sales partner and headquarter, collect defect samples, software logs, OBA inspection, first return batch quality check, critical case technical support etc.Cost control: RMA issues for defect unit, defect parts analysis. Fake inspection and NTF judgment.Technical related tools and Software implemented: release and check the performance for new Hardware or software tools.Based on the new product launch schedule to prepare and release documents to local service partner.Technical evaluation for service partner and engineer: engineer qualification evaluation, daily test, and new service partner technical capability evaluation etc.Technical Training, documents translation & other temporary work assigned by team leader. Requirements:Two years or above phone or electrical devices technical support experience.Fluent English for daily communication, email, report. (Chinese would be an advantage).Strong self-motivation, positive attitude and strong sense of responsibility.Strong executive ability, able to carry out related tasks.Strong analytical skills and logical thinking.Region business trip can be accepted.Proficient in using Excel, PPT and other data analysis and reporting tools. Conditions:Competitive salary + annual bonus;Сomfortable office near the metro station;Health insurance;Work with a global developer and manufacturer of consumer electronics and related software team.Xiaomi was founded in 2010 by serial entrepreneur Lei Jun, who believes that high-quality technology doesn't need to cost a fortune. We create remarkable hardware, software, and internet services for and with the help of our Mi fans. We incorporate their feedback into our product range, which currently includes cutting-edge devices such as Mi Mix, Mi 6, Redmi Note 4, Mi TV, Mi Band and other accessories. With hundreds of millions of handsets sold across dozens of countries, Xiaomi is expanding its footprint across the world to become a global brand.As a team, we share the same relentless pursuit of perfection, constantly refining and enhancing our products to create the best user experience possible. We are also fearless in testing new ideas and pushing our own boundaries. Our dedication and belief in innovation, together with the support of Mi fans, are the driving forces behind our unique Mi products.Xiaomi была основана в 2010 году предпринимателем Лэй Цзюнем. Девиз компании: «Инновации для каждого». Мы считаем, что высококачественные продукты, созданные с использованием передовых технологий, должны быть доступны каждому. Мы создаем замечательные аппаратные средства, программное обеспечение и интернет-услуги для и с помощью наших поклонников бренда Mi.Мы учитываем их отзывы в нашей линейке продуктов, в которую в настоящее время входят смартфоны Mi и Redmi, телевизоры Mi и телевизионные приставки, маршрутизаторы Mi и продукты Mi Ecosystem, включая продукты для умного дома, портативные электронные устройства и другие аксессуары. Компания Xiaomi представлена в более 70 странах и регионах и расширяет свое присутствие во всем мире, чтобы стать глобальным брендом.