Business Process Development Specialist
Mondelēz International Посмотреть все вакансии
- Алматы
- Постоянная работа
- Полная занятость
- Manage the operational budget for the System, tracking expenditures against approved allocation;
- Process and validate invoices, expense reports, and other financial documents related to the System;
- Ensure timely and accurate payments as per Contracts concluded.
- Coordinate and initiate Master Data changes in the System: Products and Brands, Stores, Routes, Users, Tasks, Surveys and Targets (in Self-Service function and JIRA);
- Ensure the consistency, accuracy, and completeness of all relevant master data, collaborating closely with Marketing, Perfect Store and Field Sales teams.
- Monitor the performance of the System, tracking key metrics such as collection, quality, accuracy, user adoption and SLA.
- Act as the System expert for the whole organization (clear and full understanding of the System features).
- Develop and maintain clear Standard Operating Procedures (SOP-s) and best practices for sales teams utilizing the System;
- Translate business needs from sales teams into functional requirements for potential System enhancements or configurations (Change Requests);
- Coordinate Data Integration: define integration process, stakeholders, create and agree an action plan, ensure all data availability for integration.
- Track and trace correctness of processes in the System and performance in general, enhance workflow and operational efficiency;
- Serve as the primary internal contact for sales teams’ inquiries, issues, and feedback related to the System;
- Identify, troubleshoot, and escalate technical issues to Vendor support as needed, ensuring timely resolution.
- Solid communication and problem solving skills
- Ability to handle and resolve multiple queries, respond quickly and maintain composure
- University Degree, preferably in Technical sciences
- Ability to work with large data sets, analytical mindset, goal oriented.
- Excellent level of MS Office, particularly the possession of MS Excel / Power Point.
- Project Management Skills with examples of Projects participated.
- Familiarity with software development processes, experience in working with cross-functional teams and in Agile methodology.
- Experience in creation of new business processes using tools such as BPMN 2.0, Confluence is preferable.
- Advanced English
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