Senior Manager of Participants Support

Astana International Financial Centre Authority

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 1 д. назад
Senior Manager of Participants Support plays a key role in supporting AIFC participants, strengthening the AIFC ecosystem, and ensuring a seamless experience throughout their journey. We are seeking a proactive, client‑oriented Senior Manager to support high‑priority participant cases, coordination efforts, community development initiatives, and data‑driven enhancement of the AIFC ecosystem.Key Responsibilities:
  • Provide guidance to prospective and existing AIFC participants on registration, post‑registration processes, and regulatory requirements, focusing on strategic and high‑priority cases.
  • Facilitate communication between participants, internal departments, AFSA, and ecosystem partners to resolve inquiries effectively.
  • Support onboarding of strategically important clients, including coordination with Ancillary Service Providers (ASPs).
  • Strengthen the AIFC ecosystem through engagement with financial institutions, professional services firms, and ASP companies.
  • Contribute to AIFC ecosystem initiatives such as community events, educational sessions, and participant engagement activities.
  • Support the organization of the Annual AIFC Awards and other major ecosystem events.
  • Coordinate AIFC Participants Working Groups to enhance collaboration across the ecosystem.
  • Participate in developing ecosystem digital platforms by collecting business requirements and working with IT teams.
  • Collect and analyze feedback from participants and ASPs to support service improvements.
  • Represent AIFC at external events, conferences, and outreach activities.
  • Prepare analytical materials, presentations, and reports to support management decisions and ecosystem initiatives.
  • Collaborate with Marketing and Corporate Communications on informational and promotional content.
  • Support ecosystem development initiatives and partnerships with ecosystem stakeholders.
  • Ensure effective stakeholder engagement to enhance client experience and service delivery.
  • Perform other duties assigned by the Chief Client Officer to support departmental objectives.
Requirements:
  • Bachelor’s degree in Business Administration, Finance, Legal, Economics, or related fields; Master’s degree preferred.
  • Certifications in Compliance, Risk Management, Consulting, Finance, or AML are an advantage.
  • Up to 3 years of relevant experience in finance, consulting, or related fields.
  • Fluency in English, Russian, and Kazakh; Chinese preferred; additional languages an advantage.
  • Strong verbal communication and interpersonal skills.
  • Proficiency in Microsoft Office; experience with CRM or database systems.
  • Strong ability to work autonomously and meet deadlines.
  • Strong analytical, critical‑thinking, and problem‑solving skills.
  • Strong organizational and stakeholder management abilities.
  • High level of professionalism, integrity, and accountability.
The Astana International Financial Centre (AIFC) is a unique centre on the economic map of the world, combining the best experience and the most modern capabilities of advanced financial centers from New York and London to Dubai, Hong Kong and Singapore.The AIFC’s mission is to contribute to the sustainable economic development of Kazakhstan and the region, by fostering innovation financial solutions and services by establishing an environment that delivers fair and transparent financial and capital markets, in which individuals and institutions act with integrity.The vision of the AIFC is to become the leading international financial centre in Central Asia, the Caucasus, the Eurasia Economic Union, Western China, Mongolia, and Eastern Europe. Our vision is therefore to become a full service centre with advanced settlement and payment systems, have deep and liquid markets, and where legal and regulatory frameworks are adequate to safeguard the integrity of principal-agent relationships and supervisory functions.We are the first in the region to offer businesses a comprehensive legal regime for attracting, implementing and protecting investments based on the most business friendly AIFC Law based on the principles, norms and precedents of the law of England and Wales and/or standards of the world's leading financial centres.Combining the strategic and support functions of the AIFC, the AIFC Authority (AFCA) is responsible for enhancing its services, facilitating opportunities to position its community and further support their growth potential.Join AIFCA, where innovation, diversity, and financial excellence come together. Be a part of our mission to shape the future of finance in Central Asia and Eurasia.Your career growth and contribution are waiting at AIFCA!

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