Customer Care Manager

Epiroc

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 3 ч. назад
Customer Care ManagerLocation: Astana, Kazakhstan
Department: Sales
Reports to: Regional Sales ManagerWe are excited to announce an opportunity for the role of Customer Care Manager. If you are a motivated, customer-focused professional ready to take the next step in your career, this is your chance to lead a dynamic team and shape the future of our customer experience.Key Responsibilities:
  • Lead, coach, and support a team of Customer Care Specialists to deliver outstanding service.
  • Monitor team performance and ensure KPIs are consistently met.
  • Handle escalated customer issues and ensure timely, effective resolution.
  • Collaborate with cross-functional teams to enhance processes and customer satisfaction.
  • Identify training needs and support the professional development of team members.
  • Foster a culture of continuous improvement and customer-centricity.
Job Description:
  • Manage the Customer Care department's daily operations.
  • Communicate closely with customers regarding spare parts orders.
  • Process customer orders and ensure accurate warehouse stocking.
  • Post requests in ACIGN and generate financial/logistical documents.
  • Handle all operations in BPCS and 1C systems.
  • Prepare and submit local reports as required.
What We're Looking For:
  • Proven experience in customer service, logistics, or a related field.
  • Strong leadership and communication skills.
  • Ability to motivate and inspire a team.
  • Proactive, problem-solving mindset.
  • Familiarity with CRM systems and performance metrics.
  • Passion for delivering exceptional customer experiences.
Requirements:
  • Higher education in finance, economics, or logistics.
  • Practical experience in sales, inventory control, purchasing, supply chain, or logistics.
  • Proficiency in MS Office; advanced Excel skills preferred.
  • Knowledge of BPCS, SAP BW, and 1C systems.
  • Languages: Fluent Russian, Advanced English.
Skills & Competencies:
  • Strong leadership and problem-solving abilities.
  • Team player with an analytical mindset.
  • High attention to detail and accuracy.
  • Ability to meet tight deadlines.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and initiative.
  • Customer- and results-oriented with a high sense of responsibility.
  • Continuous improvement mindset.
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at

Epiroc