Senior Account Manager

Алматы
Постоянная работа
Полная занятость

5 д. назад

Career Area: SalesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are – creating and delivering world-class products, services and solutions superior to the competition. Learn more about the .We are looking for a Senior Accounts Manager to join our Customer Facing team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Regions.About Customer Solutions Growth Regions DivisionThis team, alongside Cat Dealers, engages closely with customers to create, customize, and adapt solutions to meet their needs by leveraging the extensive range of offerings available today—across products and services, digital and technology, rental and used, and financing.The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.Role Definition:

Develops and maintains a deep customer understanding and establishes a strong, trust-based relationship with critical customer decision makers.
Coordinates the Caterpillar matrix and leverages enterprise resources to deliver meaningful customer outcomes and help the customer solve their toughest problems.
Oversees and coordinates all sales and marketing activities for a significant client or specific client group.

What You Will Do:

Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
Consult with dealers and internal business partners about sales, services and technology support to Managed Accounts.
Designing processes for informing customer of rates, shipping dates, anticipated delays and any additional information needed by the customer.
Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

What You Have:Construction Industry Background

Minimum 7-10 years in the construction sector with strong customer relationship management experience.

Customer Focus & Relationship Management

Build and maintain strong, trust-based relationships with key accounts.
Act as the primary point of contact for strategic customers, ensuring satisfaction and loyalty.
Understand customer pain points and proactively provide solutions.

Sales & Business Development

Develop and execute account-specific sales strategies to achieve revenue targets.
Negotiate and close high-value deals with contractors, project owners, and procurement teams.
Identify growth opportunities within existing accounts and new projects.

Solution Selling

Promote both machines and aftermarket services (parts, maintenance, CVAs, rebuild programs).
Present integrated solutions that reduce total cost of ownership for customers.
Leverage case studies and success stories to demonstrate value.

Problem Solving

Address customer challenges promptly and effectively.
Collaborate with internal teams (service, product support) to resolve technical and operational issues.
Provide feedback to improve product and service offerings.

Market & Product Knowledge

Understand heavy equipment categories, applications, and competitive landscape.
Stay updated on technology solutions (grade control, telematics) and service programs.
Monitor competitor activities and develop counterstrategies.

Machine, Aftermarket and Services Sales Expertise

Strong commercial skills in selling heavy equipment and machinery.
Ability to develop sales strategies, negotiate, and close deals.
Experience with dealer/distributor networks and direct sales.
Exposure to parts, maintenance, and service offerings to support full lifecycle sales.

Core Competencies

Fluency in English and Türkçe is a must.
Negotiation & Influencing high-value deals.
Strategic Account Management and revenue growth planning.
Data Analysis for forecasting and performance tracking.
Cultural adaptability to work with Turkish Accounts with international operations.

Skills DescriptorsAccount Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.Additional Information:

Must be able to travel 60% - 70% of the time (Eurasia, Africa & Middle East)

About CaterpillarCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.#LIPosting Dates:Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to applyNot ready to apply? Join our .

Caterpillar

Откликнуться