Workplace experience lead

• Develop and implement the Workplace Experience strategy across office, regional and hybrid work environments.
• Create a safe, modern and human‑centered workplace that supports collaboration, engagement and employee productivity.
• Manage the network of offices, including the Head Office in Almaty and regional offices across Kazakhstan.
• Lead complex real estate and workplace projects, including office construction, renovations, relocations, leasing and disposal of premises.
• Prepare business cases and ensure CapEx approvals in line with PMI standards and governance.
• Oversee building operations, maintenance and repairs to ensure continuity of business and compliance with local regulations.
• Manage the Workplace Experience budget, including operational expenses and end‑to‑end CapEx project management.
• Monitor costs, ensure accurate reporting, initiate PR/PO processes and drive cost‑optimization initiatives in accordance with corporate policies.
• Lead tendering processes and manage contracts and vendor relationships in cooperation with Procurement.
• Define, monitor and review vendor KPIs and SLAs to ensure high‑quality and cost‑effective service delivery.
• Oversee administrative and support services, including facility management, office services, catering and canteen operations, wellbeing services and travel.
• Organize and control domestic and international travel, accommodation, transfers, visa support and relocation services for employees, expats and visitors.
• Ensure all travel‑ and relocation‑related activities comply with Kazakhstan legislation and PMI policies.
• Collaborate closely with local and global stakeholders, including Workplace Experience community, Real Estate, S&MS, Sustainability and other HQ functions.
• Lead internal and external benchmarking, employee listening initiatives and continuous improvement activities to enhance Workplace Experience.

• University degree, preferably in Finance, Economics, Industrial Engineering or Business Administration, with extensive professional experience in workplace or facility management, administrative management, project management, procurement or finance within a multinational environment.
• Proven experience managing large‑scale budgets, complex CapEx projects and multiple service providers.
• Strong command of English, both written and spoken.
• Demonstrated ability to lead complex initiatives, manage multiple priorities and influence a wide range of stakeholders. Excellent planning, negotiation and analytical skills, with a strong customer and service orientation.
• Ability to work independently, make sound decisions, drive change and continuously improve workplace services and employee experience.

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• An opportunity to build an international career and for cross-functional moves.
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more.

Philip Morris International