ICT and Administrative Assistant

• Assure technical maintenance and administration of entrusted IT equipment, applications, including upgrades, troubleshooting, data uploads and configuration, and contribute to continuous improvement of data quality, while providing operational user support, training and guidance.
• Participate in new application projects, contributing to business case analysis and functional specifications/requirements. Actively contribute to related process improvement and simplification.
• Collect and analyze users’ feedback on system anomalies, dysfunctions and improvements needed. Maintain and update documentation, including related process improvement and simplification.
• Provide first-level technical assistance for ICT problem including support on devices and applications.
• Advise the AO and HQ IT colleagues on local IT procurement conditions and assist in the identification of local providers of IT equipment and services and support with development of specifications for IT equipment and services.
• Provide support in the monitoring and update of the IT equipment inventory, organize maintenance and disposal of equipment, participate in regular inventory exercise.
• Assist in the maintenance of the digital record system of the office, in line with the procedures for information sensitivity and security.
• Assist in the upkeeping and update of the IT Business Continuity and IT Security Plan.
• Closely collaborate with other UN agencies IT on the matters related to common IT services, ISP and alike.
• Provide ICT support to UNESCO personnel in the antenna/desk offices in other countries of the region (remotely or on site).
• Carry out any other related tasks that may be entrusted to him/her by the supervisor.

• Draft and prepare routine correspondence, memoranda and non-substantive reports;
• Make arrangements, assist and advise on shipping of office equipment and supplies; liaise with customs services;
• assist in initiating procurement action related to purchasing of office equipment, supplies and services, in the preparation of specifications, Terms of Reference, purchase orders and contracts, monitor status of requisitions and maintain contact with suppliers;

• Completed secondary education, technical or vocational education in the IT field.

• Minimum 3 (3) years of relevant professional experience in the IT field at national and/or international levels.

• Excellent interpersonal and communication skills,
• Excellent organizational and coordination skills, with emphasis on quality, efficiency and aptitude to work under pressure.
• Discretion, initiative and service oriented to provide quality and timely support and services.
• Good knowledge of standard office software (word processing, spreadsheets, etc.).
• Capacity to deal with people of different cultural backgrounds efficiently and tactfully.
• Flexibility to adjust work schedules and priorities. Attention to detail and meticulous in correspondence.

• Good knowledge of English and Russian languages.

• Specialized training/certification in procurement.

• Working experience in UN agencies or international organizations.

• Good knowledge of UN and/or UNESCO’s ERP systems (Quantum, ATLAS, SAP, DUO, etc.).

• Knowledge of Kazakh language.

• laboratory of ideas: UNESCO plays a key role in anticipating and defining the most important emerging problems in its spheres of competence, identifying appropriate strategies and policies to deal with them.
• standard setter: UNESCO serves as a forum for articulating the ethical, normative and intellectual issues of our time, working towards universal agreements on these issues.
• clearinghouse: UNESCO has a role in gathering, transferring, disseminating and sharing available information, knowledge and best practices in its fields of competence, identifying innovative solutions and testing them though pilot projects.
• capacity-builder in Member States: UNESCO organizes international cooperation to serve its stakeholders in building human and institutional capacities.
• catalyst for international cooperation: UNESCO as a technical multidisciplinary agency plays a catalytic role for cooperation.

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