System Engineer (Voice) in Europe

• Diagnosing, troubleshooting, and resolving complex hardware, software, and network issues related to voice communication systems (e.g., call quality, connectivity, latency, and system outages).
• Proactively monitoring the performance and health of voice networks using specialized tools to identify potential bottlenecks or problems before they impact users.
• Performing regular, scheduled maintenance, updates, and patching of equipment and software.
• Providing expert support from a remote (offshore) location.
• Maintaining detailed and accurate documentation of all incidents, troubleshooting steps, configurations, and resolutions.
• Participating in post-incident reviews (Root Cause Analysis) to prevent recurrence and improve future processes.
• Assisting with the planning, testing, and implementation of new voice system features, upgrades, or integrations with existing IT infrastructure (e.g., email, CRM, network security).
• Providing guidance and training to junior staff or end-users on voice system functionality, new procedures, and best practices.
• Implementing and maintaining security protocols (firewalls, access controls) and ensuring all voice systems comply with relevant industry standards and regulations.

• Experience as a System Administrator or in a similar role for 3+ years.
• Expertise in system administration of Session Border Controllers (SBC), ideally with the vendor AudioCodes.
• Deep knowledge of VoIP protocols (SIP, RTP, H.323), PBX and Unified Communication (UC) platforms (e.g., Cisco Call Manager, Avaya), network infrastructure (LAN/WAN, firewalls, QoS), and relevant operating systems.
• General understanding of common protocols such as SIP, RTP, TCP, UDP, etc.
• Excellent analytical and problem-solving abilities to quickly diagnose complex issues under pressure.
• Strong verbal and written communication skills to effectively communicate with both technical and non-technical stakeholders, clients, and vendors.
• Level of English – from Advanced and above.

• Knowledge of German.
• Strong knowledge of Microsoft Teams Phone.
• Experience working in a service desk environment with a high level of customer orientation.
• Technical expertise in telephony (e.g., Cisco, Mitel, Avaya).
• Scripting experience with PowerShell.
• Troubleshooting skills in telephony and network environments.
• Willingness to participate in a 24/7 on-call rotation.

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc.;
• The opportunity to change the project and/or develop expertise in an interesting business domain;
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant;
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee;
• The opportunity to earn additional up to 1,000 USD per month by participating in the company's activities;
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated;
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies);
• Certification compensation (AWS, PMP, etc);
• Referral program;
• English courses;
• Private health insurance and compensation for sports activities.

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