Merchant Services Specialist

Wolt

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 7 д. назад
We've sent you a reminder to apply for this role. We can't wait to see your application! CloseSave role for laterThank you!You'll be notified when a suitable role becomes available. CloseCreate an alertAbout WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.Our Sales teams create and build our relationships with merchants. Together, we've helped big brands, local stores and neighborhood restaurants do over €15 billion's worth of business through our platform. We're constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.As our new Merchant Services Specialist, you'll act as a key communicator between our operations team and merchant partners, helping them succeed while continuously improving how we deliver merchant support.What you'll be doingAs Merchant Services Specialist, you'll focus on building strong partnerships and ensuring partners receive the tools and support they need to thrive on Wolt. You will manage training, quality standards, and menu content, while also contributing to process improvements and best practices within the team.Day-to-day in this role you'll:
  • Ensure partners meet the highest service standards through frequent quality and satisfaction checks
  • Manage and update partner menus and visuals to align with the Wolt brand if needed
  • Assist the Development team with urgent cases as needed
  • Share best practices across the team to continuously improve support
Our humble expectations
  • Have 2+ years in partner operations and a Bachelor's or equivalent, owning end-to-end workflows with on-time delivery, clean CRM hygiene, and smart escalation.
  • Have the charm, empathy and honesty to build strong relationships.
  • Are used to high-performance, high-expectation cultures.
  • Take a hands-on, proactive approach to getting stuff done and seeing things through.
  • Have fluent and persuasive written and spoken communication skills in English, Kazakh and Russian.
  • Are innovative, and good at solving problems.
  • Can adapt quickly in a rapidly changing market.
What we offer
  • An opportunity to work in one of the fastest-growing tech companies in Europe
  • Hands-on experience in merchant support and partner development
  • A role where you'll directly impact partner success and customer experience
  • A collaborative, international, and dynamic team environment
  • Great benefits and clear professional growth opportunities
Why you'll love it
  • 🚀Global and growing fast: Be part of a fast-moving scaleup
  • 🤩Ride of a lifetime: Accelerate your career and build your sales skills
  • 💪Instant impact: Take ownership and make a difference
  • 💙Big hearts and small egos: Surround yourself with smart, friendly people
Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.TeamOur cultureOur visionOur peopleDelivery operations at WoltWe're here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.Our cultureAt Wolt, you'll learn more, build more, and ship more than in most other companies.You'll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.The delivery of (almost) everythingIn 2014, we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world.We've always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe."The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."- Janne, Head of Global OperationsTeamDelivery operations at WoltWe're here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.Our cultureOur cultureAt Wolt, you'll learn more, build more, and ship more than in most other companies.You'll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our visionThe delivery of (almost) everythingIn 2014, we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world.We've always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.Our people"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."- Janne, Head of Global OperationsApply nowBasic informationFirst Name *Last Name *Email *Phone *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt's recruitment privacy statement.Location *Additional informationWolt - Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we're asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don't want to participate, if you only answer some questions, or if you select “I don't want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What's your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

Wolt