Сотрудник по работе с гостями/Дворецкий/Butler

St. Regis Hotels Посмотреть все вакансии

Нур-Султан
Постоянная работа
Полная занятость

3 д. назад

Требуемый уровень Английского Языка: B2-С1.Dear applicants,Please note that is very essential to read the job title and requirements very carefully and you are kindly welcome to apply for the position in case your CV matches all the requirements.We truly hope you would understand that due to a high volume of applicants our recruitment team will contact you if your profile matches the requirements.Company descriptionMarriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe.Hotel descriptionSituated on the river banks of Ishim river, in the heart of Astana's Central Park and in the center of the Diplomatic district The St. Regis Astana will open early 2017.120 sumptuous guest suites feature a unique identity of discreet luxury. The hotel will embrace a specialty grill restaurant where guests enjoy an unrivaled service and sample the best ingredients or indulge in the flawless luxury of Iridium Spa after a long day of captivating city impressions or business meetings.POSITION PURPOSEResponsible for managing the St. Regis Butlers team and ensuring they provide personalized service to assigned guests throughout the stay by truly embracing the legendary St. Regis Butler Service. Act as a Manager on duty on occasions and responding to guest needs and issues to ensure that its resolved to their complete satisfaction. Head Butler will also be required to personally look after important guests when assign and provide the bespoke, uncompromising service.ESSENTIAL FUNCTIONS

Establish and maintain the high standards of The St. Regis Butler Service
Reporting to the Head Butler, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Identify and anticipate guests’ needs and ensure personalized service is provided
The Butler will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained
Ensure all guests are being treated in an efficient and courteous manner that all Starwood standards are being applied
To recommend the best place for shops, dine and sight seeing
Assist with any plans or arrangements the guest intends to make during their stay
Ensure that all requests from guests are made possible and are followed up on
Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies

SPECIFIC JOB KNOWLEDGE:

Previous customer related experience an asset
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and communication skills
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to speak fluently, read and write in English and Russian, Kazakh language is an advantage
Information systems knowledge
Guests oriented, Goals focused
Effective complaint handling
Sales & Marketing skills
Quality awareness
Extensive knowledge of the hotel, its facilities and services.

Marriott International, Inc. is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 5,700 properties in over 110 countries. Marriott operates and franchises hotels and licenses vacation ownership resorts. The company’s 30 leading brands include: Bulgari Hotels and Resorts®, The Ritz-Carlton® and The Ritz-Carlton Reserve®, St. Regis®, W®, EDITION®, JW Marriott®, The Luxury Collection®, Marriott Hotels®, Westin®, Le Méridien®, Renaissance® Hotels, Sheraton®, Delta Hotels by MarriottSM, Marriott Executive Apartments®, Marriott Vacation Club®, Autograph Collection® Hotels, Tribute Portfolio™, Design Hotels™, Gaylord Hotels®, Courtyard®, Four Points® by Sheraton, SpringHill Suites®, Fairfield Inn & Suites®, Residence Inn®, TownePlace Suites®, AC Hotels by Marriott®, Aloft®, Element®, Moxy Hotels®, and Protea Hotels by Marriott®. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®.
For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com and @MarriottIntlSt. Regis® (luxury full-service hotels, resorts and residences) is for connoisseurs who desire the finest expressions of luxury. They provide flawless and bespoke service to high-end leisure and business travelers. St. Regis hotels are located in the ultimate locations within the world’s most desired destinations, important emerging markets and yet to be discovered paradises, and they typically have individual design characteristics to capture the distinctive personality of each location.We call our shared values “promises.” These promises guide our everyday actions and ensure a common understanding of what we can expect from one another.Our values are:

Go the Extra Step by taking actions that build lasting connections and loyalty
Play as a Team by working globally and across all teams in the company
Do the Right Thing by using good judgment, respecting our communities, associates, owners, partners and the environment

We’re committed to creating a company that is a great place to work and provides wonderful guest experiences, great returns to stakeholders and is:

Growing
Strong
Stable

Diversity & InclusionWe seek out differences and strive for variety in every aspect of our business; so much so that Diversity & Inclusion are key components of our overall business strategy. As a global company that represents eleven distinct lifestyle brands, our goal is to bring an authentic global experience to each guest by utilizing insights and perspectives from our diverse associate, supplier and owner bases. Our success is derived from the differences that make us all unique. Whether it is our life experience, our career journey or our education, it is our value for diversity and how we leverage it that keeps us at the forefront of the hospitality industry.About The St. Regis AstanaThe St. Regis Astana exemplifies extraordinary hospitality combined with unsurpassed sophistication, introducing a new level of luxury and glamour to Kazakhstan.Encompassing the most prestigious address in the capital city, located in Astana Central Park - known as the heart of Astana, the avant-garde interiors by award winning Wimberly Interiors combines modern with neo-classical elements, defining the modern day interpretation of the St. Regis legacy that began more than a century ago in New York.The St. Regis Astana features 120 luxurious guest rooms, including 14 Ambassador Suites, 6 St. Regis Suites, 2 Royal Suites and a 510 square meter Presidential Suite. All guests can take pleasure in the legendary St. Regis Butler, ready to attend to every need with customary attention.The culinary offerings include the Signature Restaurant, an All-day Dining restaurant, the St. Regis Bar, a cognac bar and library. The luxury leisure facilities include 1700 square meter Iridium Spa, indoor swimming pool, St. Regis Athletic Club, as well as a Children’s club. The hotel is also offering unrivalled event and meeting space for weddings and special celebrations including a ballroom, five meeting rooms and a business centre.

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