Technical Support Engineer

LeverX

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 29 д. назад
At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence.We are looking for a Technical Support Engineer to join us. Let’s see if we are a good fit for each other!Requirements:
  • 3+ years in technical support, customer success, or similar client-facing roles.
  • Familiarity with Java 17 and Spring Boot 3.
  • Experience with RESTful APIs, webhooks, and other integrations, including testing, debugging, and automating API workflows.
  • Knowledge of logging and monitoring tools (e.g., Kibana, Grafana).
  • Customer-focused mindset and ability to stay calm under pressure. Ability to work effectively with global teams.
  • Willingness to handle minor development fixes. Continuous learning mindset — eager to expand skills and product knowledge.
  • English B2+.
Nice-to-have skills:
  • Hands-on experience with ServiceNow.
  • Familiarity with CI/CD pipelines and DevOps tools.
  • Experience with Kafka or event-driven systems.
  • Knowledge of any cloud platform (AWS, GCP, Azure).
  • Understanding of microservices and distributed systems.
  • Experience with authentication standards (OAuth, SAML, etc.).
Responsibilities:
  • Serve as the first point of contact for customer issues, providing 1st and 2nd level support.
  • Communicate clearly and professionally with clients and end-users.
  • Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
  • Collaborate with engineering and product teams to escalate and resolve advanced cases.
  • Develop and maintain technical documentation, FAQs, and knowledge base articles.
  • Identify and implement process improvements to enhance the customer experience.
  • Build deep expertise in the product domain from both business and technical perspectives.
LeverXFounded in 2003, LeverX unites two teams — LeverX and Emerline. We deliver full-cycle technology consulting, development, and implementation services to businesses to help them transform successfully.Over the years, we have had the privilege of delivering over 950 projects, securing our position as an SAP Gold Partner. Our team of 2,200+ people are simultaneously experienced specialists in their areas and friends who enjoy playing sports, going out, or learning new things together.Our projects are diverse, ranging from SAP enterprise solutions to startups’ products to R&D initiatives and everything in between. Our clients are businesses in healthcare, manufacturing, finance, e-commerce, and other industries, including Fortune 500 companies.When it comes to SAP, we are involved in custom software development for various clients and standard development in collaboration with SAP.We are proud of the healthy and friendly atmosphere at LeverX. On average, employees work here for 4+ years. Many of them grow into managerial positions, switch roles, and learn new technologies during their journey. By joining LeverX, you don’t just join our client’s project — you become part of our team, so if your project ends, we will find you a new one.Your growth and well-being is our priority. All LeverX employees have access to benefits from medical insurance to events and professional courses.We would love an opportunity to get to know you. Let’s talk and see if we are a good fit for each other!

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