Senior ServiceNow Business Analyst

EPAM Systems

  • Казахстан
  • Постоянная работа
  • Полная занятость
  • 1 мес. назад
We are seeking an experienced Senior ServiceNow Business Analyst to join our dynamic team.The successful candidate will play a pivotal role in maintaining, developing, and optimizing our ServiceNow platform. This position offers the opportunity to work closely with internal customers to understand their needs and enhance the functionality of our IT Service Management (ITSM) processes.This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.ResponsibilitiesOversee current ServiceNow environments, ensuring stability and efficiencyCollaborate with stakeholders to identify and analyze business requirementsDesign and implement enhancements to existing ServiceNow modulesLead the development of new modules tailored for our internal customers' needsCoordinate with the IT and development teams to streamline delivery processesApply Agile methodologies to balance development tasks and operational support activitiesEnsure alignment of ServiceNow configuration and deployment with organizational goalsProvide expert-level support during transition phasesMonitor performance metrics and suggest strategies for continuous improvementTrain and mentor junior staff on ServiceNow functionalitiesRequirementsBackground of at least 3 years in a ServiceNow environmentExpertise in ServiceNowQualifications in Business Analysis or a related fieldSkills in Agile delivery methodsCompetency in analyzing complex business scenarios and proposing solutionsCapability to manage multiple priorities and stakeholders effectivelyProficiency in documentation and change management processesFluent English communication skills at a B2+ levelNice to haveAdditional ServiceNow certificationsBackground in ITIL frameworkCompetency in additional ITSM toolsWe offer/BenefitsWe connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)
EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.

EPAM Systems