Operations Specialist, Platform Quality

Wolt

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 2 ч. назад
We've sent you a reminder to apply for this role. We can't wait to see your application! CloseSave role for laterThank you!You'll be notified when a suitable role becomes available. CloseCreate an alertAbout WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.As the Operations Specialist, you will be responsible for implementing initiatives to improve all aspects of delivery quality. This includes the Restaurant, Retail verticals and all new verticals in your region (e.g. Parcel, Drive, etc.). Your role involves partnering deeply with both the local and global business teams to understand what needs to be accomplished to successfully “win” each specific business. You will then be responsible for achieving these targets by incubating experiments to drive long term investments across all countries you operate in.What you'll be doing
  • Develop and implement short and long-term strategies to improve Quality and prove this out with actual data from experiments you have run in the countries that you oversee.
  • Be the primary point of contact for delivery quality for Support team when it comes to the countries in your specific markets. Including occasionally representing operations in Support meetings.
  • Track the performance of Monday's platform, including updates from regional Slack channels concerning courier partner incidents.
  • Enhancing the cloning ratio across all verticals (Restaurant, Retail etc.) in the countries we operate.
  • Monitor key performance indicators (KPIs) and analyze performance and quality, identifying root causes and developing strategies to achieve or exceed regional targets.
What we're looking for
  • 2+ years of experience in operations or analytical roles.
  • Communication Skills: Strong verbal and written communication skills in English for effective collaboration with teams and partners.
  • Analytical Skills: Ability to analyze data and performance metrics to identify trends and areas for improvement.
  • Attention to Detail: Meticulous attention to detail to ensure compliance and accurate documentation.
  • Problem-Solving: Strong problem-solving skills to address incidents and implement optimizations.
  • Team Collaboration: Ability to work effectively with both regional and global teams.
  • Fluency in English is mandatory; additional languages are a plus.
Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply. Make sure to submit your CV in English!We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.TeamOur cultureOur visionOur peopleDelivery operations at WoltWe're here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.Our cultureAt Wolt, you'll learn more, build more, and ship more than in most other companies.You'll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.The delivery of (almost) everythingIn 2014, we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in 1000+ cities in over 30 countries around the world.We've always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe."The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."- Janne, Head of Global OperationsTeamDelivery operations at WoltWe're here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.Our cultureOur cultureAt Wolt, you'll learn more, build more, and ship more than in most other companies.You'll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our visionThe delivery of (almost) everythingIn 2014, we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in 1000+ cities in over 30 countries around the world.We've always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.Our people"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."- Janne, Head of Global OperationsApply nowBasic informationFirst Name *Last Name *Email *Phone *Briefly describe your relevant work experience in English. What were your main responsibilities? *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt's recruitment privacy statement.Location *Additional informationWolt - Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we're asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don't want to participate, if you only answer some questions, or if you select “I don't want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What's your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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