Support Associate (part-time/full-time)

Wolt

  • Алматы
  • Постоянная работа
  • Полная занятость
  • 2 мес. назад
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩We are looking for both full-time and part-time Support Associates to join our Support team in Almaty!What you'll be doing
  • Supporting our customers, courier partners and venues via live chat and phone
  • Ensuring that the delivery operations run smoothly
  • Developing our support function together with the support team as well as other teams within Wolt
Our humble expectations
  • You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
  • You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment.
  • You can work in shifts - 5 days a week with 2 flexible days off: day shifts from 11 AM to midnight or till 7 pm. Our support is available seven days a week.
  • You are able to work directly from the office
  • You are fluent in Kazakh and Russian and you are able to work in English
What you'll get by joining us
  • Private medical insurance coverage
  • Wolt credits cashback benefit
  • Employee assistance program
  • Wolt-wide training programs
  • Strengthen paid sick leave
  • Paid taxi from from 10PM to 6AM
  • Yearly team budgets
  • Fruits and drinks at the office
All our Support Associates work directly from our office, and we do not provide a possibility to work from home.Our onboarding is scheduled for 13-22 o'clock for the first 2 weeks, and we require that you're able to attend the onboarding fully during that time. After the onboarding you can choose your own convenient work schedule.If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Apply nowBasic informationFirst Name *Last Name *Email *Phone *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt's recruitment privacy statement.Can you work 5 days a week with flexible days off? Do you have any restrictions? Please tell us more about when you are available :) *Are you fluent in Kazakh language? *YesNoAre you fluent in Russian? *YesNoAre you able to work in English? *YesNoHow do you define excellent customer service? *Сізге бұл чат мейрамханадан түсті: «Сәлеметсіз бе! Бұл Sushi To Go мейрамханадан Майк. Біз сушиға тапсырыс алдық. Бұл тапсырысқа авокадо қажет, бірақ бізде олар таусылды. Біз не істеуіміз керек?» Сіз мұны қалай шешер едіңіз және неге? Жіберетін хабарламаларыңызды нақты көрсетіп, қазақша жауап беруіңізді өтінеміз. *Вам поступил чат от курьера-партнера во время наплыва чатов: "Привет, я Лука! Я хотел доставить заказ клиенту, но как вышел с ресторана, понял, что моя машина сломана и я не могу доставить заказ. Я сейчас стою прямо напротив метро. Что мне делать?" Пожалуйста, напишите ответ курьеру на русском языке. *Location *Additional informationWolt - Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we're asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don't want to participate, if you only answer some questions, or if you select “I don't want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What's your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

Wolt