Job Responsibilities:Deliver exceptional guest service with a friendly and welcoming attitude.Process all guest check-ins: confirm reservations, assign rooms, issue and activate room keys.Handle all payment methods, including room charges, cash, debit, and credit cards.Resolve guest issues promptly and professionally.Follow all company policies, procedures, and quality standards.Maintain confidentiality of proprietary information.Answer phone calls using professional etiquette.Accurately prepare and review written documents.Report any accidents, injuries, or unsafe conditions to the supervisor.Build and maintain positive working relationships within the team.Requirements:Education & Experience:Minimum of 1 year of experience in guest services, front desk, or a related area.Skills:Strong verbal and written communication skills.Excellent time-management abilities.Customer-oriented mindset and problem-solving skills.Proficiency in Russian, English, and Kazakh (spoken and written).Professional appearance and adherence to company grooming standards.We Offer:Opportunity to work in an international Marriott International hotel.Career growth and development within the global hospitality network.Complimentary meals during shifts and uniform provided.Company-provided transportation for employees.Access to Marriott Bonvoy associate discounts worldwide.Supportive and professional team environment.At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.Sheraton Astana Hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.It is time to explore the capital of Kazakhstan from its core, Sheraton Astana Hotel, a contemporary destination located in the heart of Astana within walking distance of state offices, business premises & leisure facilities. We offer 291 thoughtfully appointed rooms, suites and serviced apartments with stunning views of the city and flawless atmosphere. Settle in for a meal or enjoy a cocktail at one of our dining outlets. Visit Baiterek tower or Khan-Shatyr with an effortless stroll across Nurly Zhol Boulevard. Our hotel has the largest SPA in the city and takes advantage of over 800 square meters of meeting space of the hotel, including a gorgeous Ballroom and five meeting rooms for the best gathering experience. Delicious options of restaurants are at your service: flagship meat restaurant SALTER’S and wonderful all day dining restaurant Emiliya.
