maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
listen and respond to guest queries and requests both in-person and by phone
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by management
close guest accounts and check guests out
process accurate payment of guest accounts
monitor visitors to the hotel
enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area
Requirements:1+ year experience working in a hotel receptionist or guest services roleHigh school diploma, or suitable equivalentProficient in Microsoft Office Suite and other necessary computer programsSolid written and verbal communication skillsFluency in English, Russian and KazakhAbility to maintain a positive, friendly attitude even under high pressureExcellent organizational and multitasking skillsProfessional attitude and appearanceГостиница "Rixos Khadisha Shymkent" первая международная пятизвездочная гостиница южного региона Казахстана, расположенная в самом центре г.Шымкент.В фешенебельной гостинице имеются 169 номера различной категории, площадью от 35 до 450 кв. м. Все номера оснащены современной итальянской мебелью и ванными принадлежностями мировых брендов. На территории гостиницы имеется великолепное СПА с финской сауной, турецкой баней, массажными комнатами и большим бассейном.
