Reservation Manager (Rixos Borovoe)

Burabay Hotel Management (Отель Rixos Borovoe)

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 12 ч. назад
Position requires relocation to Shchuchinsk (Akmola oblast, Kazakhstan). Housing is provided for relocating candidates.Rixos Borovoe Hotel is a luxury Resort property of Accor family and is surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).KEY RESPONSIBILITIES & CONTRIBUTION:
  • Manage all daily activities of the reservations team, ensuring that all reservations are handled efficiently and accurately in alignment with Rixos high standards of service
  • Maintain a keen focus on anticipating and fulfilling guests’ wishes, ensuring that each reservation is tailored to meet individual preferences and special requests, thereby enhancing the overall guest experience
  • Provide guidance and support to the reservations team, fostering a culture of excellence and continuous improvement. Conduct training and performance evaluations to ensure that team members are equipped to deliver exceptional service
  • Oversee the effective use of reservation systems and technology, ensuring data accuracy and leveraging tools to optimize booking efficiency and guest satisfaction
  • Resolve any reservation-related issues or discrepancies promptly and professionally, ensuring that guest concerns are handled with care and sensitivity
  • Work closely with other departments, including Front desk, Sales, and Revenue to ensure seamless communication and coordination of guest needs and expectations
  • Regularly review reservation practices and procedures to identify opportunities for improvement and implement best practices that enhance operational efficiency and guest satisfaction
  • Generate and analyze reservation reports to monitor performance metrics, identify trends, and provide insights for strategic decision-making
REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:
  • Knowledge of Russian, English and Kazakh are highly preferred
  • Positive personality, responsibility, agility, and ability to learn fast, team-player
  • Proven experience in a supervisory / manager role within hospitality environment in Reservation
  • Strong proficiency in Opera systems and technology required with a keen eye for detail and accuracy
  • Excellent communication and interpersonal skills with the ability to anticipate and fulfill guests’ wishes
  • Ability to handle complex reservations and resolve issues with professionalism and efficiency in a fast-paced environment
What we offer:
  • Housing allowance within fixed amount in accordance with LSOP
  • Meals on duty
  • Company transfer is provided from/to Hotel-City
  • Unique experience in 5* luxury resort in Kazakhstan - great opportunity to learn from professionals and grow with them
  • Sport & social events for Hotel team members including Resort facilities in accordance with LSOP
Be limitless! Be with us!Become a part of the world-famous brand team!«Rixos» – это сеть из двадцати пяти 5-звездочных, фешенебельных отелей городского и курортного типа, расположенных в десяти странах мира. Сегодня в сети отелей «Rixos» работает более 6 000 человек.Отель «Rixos Borovoe» - это первый курортный пятизвездочный отель в Казахстане,Rixos Borovoe расположен на берегу красивейшего озера Щучье и окружен сосновыми и березовыми лесами Национального Парка. Сочетание гор, хвойного леса и озера создает неповторимую атмосферу для отдыха и наслаждения красотами природы

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