Customer Care Specialist
- Усть-Каменогорск, Восточно Казахстанская область
- Постоянная работа
- Полная занятость
Department: Parts & Services / Sales Operations
Reports to: Parts and Service Sales & Marketing ManagerAbout the Role:We are seeking a detail-oriented and customer-focused Sales Operations & Customer Service Specialist to join our dynamic team. This role is critical in ensuring smooth order processing, accurate documentation, and high-quality service delivery to key customers across the region.Key Responsibilities:
- Provide quotations and product availability updates to customers and sales engineers
- Process purchase orders and customer orders in BPCS system
- Issue invoices and credit notes in BPCS and 1C systems
- Prepare and manage contracts, specifications, and consignment agreements
- Ensure trade compliance documentation is complete and accurate
- Coordinate shipments and prepare all supporting documents
- Respond promptly to customer inquiries via email and phone
- Collaborate with internal departments to ensure timely delivery and service
- Provide monthly sales forecasts and reporting to management
- Maintain accurate legal and financial data for customer accounts
- Strong analytical and numerical skills
- Excellent written and verbal communication
- Customer-oriented mindset with a problem-solving attitude
- High attention to detail and accuracy
- Ability to work collaboratively across teams
- Flexibility and adaptability in a fast-paced environment
- Knowledge of supply chain and logistics processes
- Experience with BPCS, 1C, and ACIGN systems is a plus
- Bachelor's degree in Business, Logistics, or related field
- 2+ years of experience in sales operations, customer service, or supply chain
- Proficiency in MS Office (Excel, Word, Outlook)