Front Office attendant (English and Kazakh speaking) / Сотрудник Фронт Офиса (английский/казахский)
- Нур-Султан
- Постоянная работа
- Полная занятость
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.ROLES AND RESPONSIBILITIES:
- Be guest oriented, smiling;
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;
- Process all payment types such as room charges, cash, debit, or credit cards;
- Problem solving skills;
- Report accidents, injuries, and unsafe work conditions to manager/supervisor.EDUCATION AND RELATED YEARS OF EXPERIENCE:
- College diploma or 4-year bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
- Minimum 1 year experience in the guest services, front desk, or related professional area.
- Good knowledge of Russian, English and Chinese languages oral and written.TECHNICAL AND INTERPERSONAL SKILLS:
- Strong communication skills;
- Strong time management capabilities.At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.Sheraton Astana Hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.It is time to explore the capital of Kazakhstan from its core, Sheraton Astana Hotel, a contemporary destination located in the heart of Astana within walking distance of state offices, business premises & leisure facilities. We offer 291 thoughtfully appointed rooms, suites and serviced apartments with stunning views of the city and flawless atmosphere. Settle in for a meal or enjoy a cocktail at one of our dining outlets. Visit Baiterek tower or Khan-Shatyr with an effortless stroll across Nurly Zhol Boulevard. Our hotel has the largest SPA in the city and takes advantage of over 800 square meters of meeting space of the hotel, including a gorgeous Ballroom and five meeting rooms for the best gathering experience. Delicious options of restaurants are at your service: flagship meat restaurant SALTER’S and wonderful all day dining restaurant Emiliya.
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