Support Manager

  • Нур-Султан
  • Постоянная работа
  • Полная занятость
  • 6 д. назад
With their excellent management skills, our Customer Support Team Leads are the glue that holds together the marketplace. They ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Manager you will lead our Customer Support Team Leads in Kazakhstan and inspire the high-quality standard of service that we provide to our customers and partners throughout the country.What you'll be doing
  • Guide and train the Customer Support Team Leads in order to improve the Associates performance and personal development and happiness
  • Implement new work procedures and features and allow feedback around these
  • Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here!
  • Work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.
Our humble expectations
  • Demonstrated ability to lead and develop high-performing teams
  • Proven experience in customer support or service management, including leadership roles (30+ people)
  • Excellent problem-solving and decision-making abilities
  • You’re tech-savvy and enjoy learning and teaching others how to use our Customer Support tools.
  • You are able to translate data into actions and make the rest of the core team understand how Team Leads are progressing according to the KPI’s.
  • You are fluent in Kazakh, Russian and English.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English.What We Offer:Independent work in a dynamic, international teamDoorDash EquityMedical Insurance and strengthened sick leavesEmployee Assistance Program - therapy and wellbeing% Discount on your Wolt orders‍ Wolt-wide training programsTeam budgetsFruits and drinks at the officeЕсли ты командный игрок, любишь общаться и помогать людям, добро пожаловать в Wolt!Wolt — финская технологическая компания, которая занимается доставкой еды, продуктов и розничных товаров. Сейчас мы работаем в 27 странах и более, чем в 250 городах, обслуживая миллионы клиентов вместе с нашими торговыми и курьерскими партнерами. Wolt был основан в 2014 году в г. Хельсинки, где находится наш главный офис. На наших рынках и в наших офисах работает более 9 000 человек.
В Казахстане мы открыли наши первые доставки в 2019 году и сейчас наша команда растет и набирает больше талантов.

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