Duty Manager (Rixos Borovoe Hotel)

Burabay Hotel Management (Отель Rixos Borovoe)

Алматы
Постоянная работа
Полная занятость

7 ч. назад

The position requires relocation to Shchuchinsk, Akmola region, Kazakhstan. Housing is provided for relocated candidates.JOB TITLE: Duty ManagerDEPARTMENT: Front OfficeINSPIRED AND SUPPORTED BY: Front Office Manager & Director of Rooms & QualityLOCATION: Rixos Borovoe Hotel – a luxury resort property of Accor family surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).KEY RESPONSIBILITIES & CONTRIBUTION:

Manages all hotel operations, ensuring the quality, standards and meeting the expectations of the customers
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other departments
Timely and efficient interaction with hotel team in emergency situations
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
Implements the customer recognition/service program, communicating and ensuring the process
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
Performs all duties at the Front Desk as necessary
Provide department orientation and training of the hotel service standards, procedures and programs
Constantly monitor team members’ appearance, attitude and degree of professionalism
Motivates and provides a work environment which brings out the best in team members

REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:

minimum 3 years' work experience in a similar position in an International Hotel chain properties
Good working knowledge of MS Excel, Word, PowerPoint and Opera PMS

Excellent reading, writing and oral proficiency in English language (Kazakh & Russian preferably as well)Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builder & motivator & self-starterWell-presented and professionally groomed at all timesBe limitless! Be with us!Become a part of the world-famous brand team!«Rixos» – это сеть из двадцати пяти 5-звездочных, фешенебельных отелей городского и курортного типа, расположенных в десяти странах мира. Сегодня в сети отелей «Rixos» работает более 6 000 человек.Отель «Rixos Borovoe» - это первый курортный пятизвездочный отель в Казахстане,Rixos Borovoe расположен на берегу красивейшего озера Щучье и окружен сосновыми и березовыми лесами Национального Парка. Сочетание гор, хвойного леса и озера создает неповторимую атмосферу для отдыха и наслаждения красотами природы

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