Supervisor Logistics Operations, International Transportation & Certification, CA

• Lead transportation related operational activities such as transport planning (load and route planning), track and trace, proof of delivery management, claims, freight billing and pay, pallet management, tender support, third-party performance management, etc.
• Provide leadership and direction to the Customs Clearance and Certification team, driving a culture of continuous improvement in both internal operational processes and external stakeholder interactions
• Monitor, verify, update, analyze and report on our company’s transportation KPIs and introduce corrective actions to continuously improve our transportation operations
• Coordinate logistics service providers (LSPs) to ensure punctual, timely and in-full deliveries, in accordance to our standard operating procedures
• Participate and provide input into regular service provider performance reviews
• Communicate with internal stakeholders on shortages, delays, quality issues, and other losses while permanently analyzing the root causes of recurring problems
• Participate in project-related and ad hoc tasks in particular in connection with (CI) projects and tenders and capacity management
• Collaborate effectively with cross-functional teams within the Customer Service & Logistics (CS&L) organization to ensure seamless execution of end-to-end processes and maximize the Logistics Department's contribution to overall supply chain efficiency

• Experience in transportation and/or logistics and/or supply chain continuous improvement functions
• Sound analytical and presentation skills to detail and substantiate process deviations and identified opportunities
• A high degree of conceptual thinking to grasp the larger logistics picture and find solutions out of the box
• Being able to communicate effectively and considerately toward internal and external customers and suppliers
• Comprehensive understanding of business principles in combination with a high degree of initiative
• Knowledge of third-party logistics or logistics service provider operations
• Understanding of the cost and loss drivers connected to transportation, customs, certification, local third party warehouses and overall logistics processes

• A knack for navigating complex regulatory landscapes: You're not intimidated by the intricacies of customs regulations and certification processes; you see them as puzzles to solve.
• Resourcefulness in the face of logistical challenges: When unexpected roadblocks appear (and they will), you're a creative problem-solver who finds innovative solutions.
• Cultural sensitivity and communication skills: You understand the importance of building strong relationships with local partners and stakeholders in diverse cultural contexts.

• Working knowledge of Incoterms and international trade agreements: You understand the nuances of international commerce and can apply them to optimize our supply chain.
• Familiarity with the specific customs regulations and certification requirements of Central Asian countries. You bring targeted knowledge to the table, minimizing the learning curve.

• A proactive approach to process improvement: You're always looking for ways to optimize our logistics operations and reduce costs.
• The ability to train and mentor team members: You're passionate about developing talent and building a high-performing team.
• A strong sense of ownership and accountability: You take pride in your work and are committed to delivering results.

• Exceptional organizational skills combined with a strategic mindset: You can manage the day-to-day details while keeping the bigger picture in focus.
• Excellent communication and negotiation skills, with the ability to build consensus among diverse stakeholders: You can effectively advocate for our interests and resolve conflicts.

• Minimum 3 years of experience in managing transportation and customs operations within an international environment
• In-depth knowledge of customs regulations and import/export compliance requirements, including tariff classifications and documentation
• Proven experience in negotiating rates and contracts with carriers and customs brokers to optimize transportation costs
• Thorough understanding of Incoterms (International Commercial Terms) and their application in international transactions
• Experience conducting internal audits to ensure compliance with transportation and customs regulations
• Strong analytical and problem-solving skills to resolve transportation and customs-related issues effectively

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