Syrve’s mission is to create remarkable, trusted tech that enables hospitality businesses to cut through the grind of everyday tasks and build a strong business advantage.AboutWe are looking for an analyst to join our implementation team and help deliver our solution to kiosks installed at restaurants.Job requirementsBachelor's degree or Master's degree in IT, Engineering, or Automated Control Systems.Strong command of business analysis techniques.Ability to formalize and communicate changes to business processes.Demonstrated experience in implementing hardware and software solutions.Technical writing skills are a must.Experience in the HoReCa domain is a plus, specifically with iiko or similar restaurant management systems.English is fluent for direct contact with English-speaking stakeholders. Perfect Russian to communicate with Russian-speaking part of the team.ResponsibilitiesElicitation of customer-specific needs and aligning those with the capabilities of the solution for further launch (implementation) at the customer end.Maintaining requirements across the complete solution lifecycle.Maintain operational documentation in a manner that will help reduce unnecessary support overhead.Liaise with the product team to triage tasks and form backlog.Participate in launch sessions at a customer site.We OfferEngaging work environment with highly qualified specialists.Opportunities for professional development and career growth.Competitive paid time off and paternity leave.The chance to work in an international company with a diverse team.Compensation for English language course.Gym membership reimbursement.Comprehensive health insurance coverage.Flexible remote work options.Syrve is a comprehensive POS and Restaurant Management Software solutions that can be tailored to your needs and specialises in helping bars, restaurants, takeaways, and other hospitality businesses achieve more with less.Designed to meet the complex and evolving needs of the sector, Syrve is here to help you thrive.https://www.syrve.com/en-gb/