Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Deliver a consistent and positive customer experience in line with the Global Customer Service Strategy and corporate standards. Handle enquiries and complaints across multiple channels (in person, email, social media, chat, telephone) in a professional and brand-appropriate manner, ensuring timely resolution and accurate information. Record customer interactions and data accurately using Salesforce. Contribute to the Voice of the Customer programme by sharing insights and feedback. Ensure compliance with information management standards, UK Data Protection principles, and local legislation. Support administrative tasks such as sending SMS and email communications. English: B1/B2 Russian and/or Kazakh: B2/C1 Flexibility to work evenings and weekends on a 5-day shift basis (37.5 hours per week). Shift schedules may change based on operational needs. Minimum: Diploma or equivalent professional experience Desirable: University degree, Customer Service qualification Minimum: Passion for customer service and sales Self-motivated with a results-driven approach One year of customer service experience Experience with CRM and call management systems Proficiency in MS Word and MS Excel Strong attention to detail
