Customer Service Representative (Russian and English Speaking)

• Provide customer support in Russian and English via email, live chat, and phone.
• Handle customer inquiries, complaints, and product-related issues professionally and empathetically.
• Translate customer communications and support materials between Russian and English when required.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to resolve complex cases and improve service quality.

• Fluent Russian (C1 level or above) with strong spoken and written skills.
• Comfortable communicating professionally in English.
• Previous customer support or after-sales experience preferred.
• Strong logical thinking, reliability, and work stability.
• Ability to work independently in a fully remote setup.
• Background in engineering, intelligent manufacturing, or technical fields is an advantage.
• Training or coaching capability is a plus.
• Interest or basic knowledge in photography is preferred.

• Part of a multilingual team of five, with one representative per language.
• Compensation to be quoted separately per language, based on experience.

• Fully remote work environment
• International team exposure
• Structured workflows and long-term collaboration potential

Alpha-CX Alpha Intelligent Technology Co.LTD